Enterprise Solutions

TCS Customer Service Experience Solution on Cloud for Manufacturers

Automotive, high-technology, and other industrial OEMs today are struggling to deliver unique and consistent customer service across multiple interactive channels and touch points. TCS' Customer Service Experience solution on Cloud for Manufacturers harnesses the Oracle Service Cloud to institutionalize cross-channel customer service, and remote diagnostics–across both mobile devices and the web.

Our Solution | Benefits | TCS Advantage

With remote service delivery capabilities, telematics integration, mobile and web self-service capabilities with service cloud, digital field service for field agents our cloud based offering helps OEMs realize the business objectives of service agility, productivity, and differentiation to drive revenue growth.

Our Solution

Our solution helps manufacturers improve customer service by enabling:

  • Integration of front-end customer service processes with backoffice work order systems
  • Leveraging the Internet of Things (IoT) with Oracle IoT Service Cloud
  • Enabling agents on the ground to create and track daily job schedules
  • Driving integration of Oracle Policy Automation (OPA) rules and Oracle Service Cloud
  • Delivering a unified view of customer
  • Enabling customer recognition, personalized selling and tailored communications

Benefits

TCS' Customer Service Experience Solution on Cloud for Manufacturers helps companies to:

  • Enhance customer service experience by shortening the cycle time for processing customer queries
  • Improve agility and responding to service requests faster
  • Drive revenue growth by exploring new after-sales revenue streams opportunities
  • Higher operational efficiency by optimizing workflows, and improve asset reliability and availability for better utilization

TCS Advantage

By partnering with us, you can leverage the following differentiators:

  • Domain expertise: We have rich experience in successfully implementing a diverse range of IT solutions for OEMs worldwide
  • Turnkey assets: Our repository of process maps and catalogs, prebuilt dashboards tracking key performance indicators and warranty management rules help accelerate the deployment of our Oracle CX Cloud-based offering
  • Partnership with Oracle: TCS' subject matter experts, part of our dedicated Oracle CX Center of Excellence, specialize in customer service management and warranty management.

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