About the Client:
King Abdulaziz City for Science and Technology (KACST) is an independent scientific organization administratively reporting to the Prime Minister. KACST is both the Saudi Arabian national science agency and its national laboratories. The science agency function involves science and technology policy making, data collection, funding of external research and services such as the patent office.
As the nodal agency spearheading Saudi Arabia’s scientific endeavors, KACST fields grant requests of around USD 600 million annually from universities, research bodies, and other parties. However, the organization’s prevailing systems were not geared to support its strategic vision and objectives. Systems across different departments and institutes were fragmented and isolated, leading to information discrepancies.
TCS collaborated with Oracle to deliver a solution designed to streamline and standardize processes across KACST’s institutes and departments, providing support to ensure total system adoption. The TCS team analyzed common procedures across different research units and developed unified processes across the Science, Technology and Innovation (STI) taxonomy. In addition, strategic KPI dashboards were developed to help top management measure the effectiveness of end-to-end processes. The TCS team also implemented organization-wide KPIs to track the performance of STI projects and other KACST activities, institutes and auxiliary functions.
The organization now has an integrated operating model with streamlined and standardized processes across its institutes and departments. The entire funding exercise is now carried out via the system, for both internal and external projects. KACST has witnessed a steep rise in the number of proposals received on its NSTIP portal, from about 400-500 requests per cycle to 1000 now.