Enterprise Solutions

McGraw-Hill Education establishes a new operating model for its Digital Transformation journey

TCS helped McGraw-Hill Education, a leading publisher, establish a new operating model to transform and realign their focus to new-aged subscription based digital products with reduced operating costs and increased revenue.

About the Client: McGraw-Hill Education, a digital learning company and education technology leader, operates with a vision to create a highly personalized learning experience that prepares students of all ages around the world.

Business Challenge: The McGraw-Hill Companies decided to divest their educational division into a new company, McGraw-Hill Education (MHE), to enhance their management focus and customer service at reduce operational costs. During this time, their business model experienced a shift compelling them to depart from a traditional print-based business model to subscription-based digital products. They needed a new operating model that could reconcile technology as well as transform their business processes to become a digital enterprise.

TCS Solution: Our relationship with MHE that extends from developing and enhancing revenue generation platforms and applications in addition to technology support helped us understand their operating environment closely. We identified cost optimization opportunities and defined new capabilities that aligned investments to business value. Our ‘Commit Phase’ and structured methodology supported MHE in conceptualizing and monetizing a comprehensive assessment of their business systems and infrastructure.

Results:

  • We defined a new operating model for MHE with a clear four-year roadmap that laid out a proposed transformation journey with sequencing of initiatives to speed the benefit realization process.
  • We leveraged our publishing industry expertise and extensive knowledge of MHE’s operating environment and leadership which helped us bring senior executives to the engagement.
  • We also ensured high levels of interaction and expertise and were able to demonstrate leadership through our proven and mature assessment methodology.

Based upon the performance that they have provided, the top notch support they provided, and the expertise in many of the key subject areas they were a natural selection for us. We were looking for a partner that could come in and understand every aspect of our business and understand the future state of technology.” - Ray Lowrey, CIO, McGraw-Hill Education. 

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