Innovation tops the agenda for many CEOs, while CIOs are focused on ensuring sound operations. Both agendas are critical to a company’s survival and growth, making it imperative to strike a balance between fostering an innovation based culture without compromising operational integrity. The speakers discuss the following ways that an organization can strike a balance:
- Creativity, collaboration & clarity: It is imperative to have an absolute clarity on the objectives during any transformation and that the CIO and CEO should bring serious strategic conversations and not just discussions about operational issues that helps client strike the right balance.
- Focus on customer experience: Ensure that breakthrough innovations become strategy and operational efficiencies become revenue drivers. CEOs should also focus on improving customer experience to change the net promoter score along with the CIOs who are often more geared towards operational efficiency and effectiveness.
- Looking into the future: With working knowledge of various business units and their understanding of operational efficiency, CIO is well positioned to help the CEO understand the limits of technology and make better decisions. By working together on the innovation agenda, both can find a balance between operational efficiency and innovation.