Enterprise Asset Management
Current Challenges: Unbundling of utilities, increased competition, stringent regulatory requirements coupled with health, safety and environmental norms have made it essential for utility organizations to enhance their performance, serviceability and reliability.
What TCS Provides: TCS adopts a holistic approach towards enterprise asset management, equipped with our utility domain knowledge, expertise on end-to-end work and asset management technologies and our work and asset management solutions and framework for utilities sector. We help you achieve regulatory compliance and deliver operational and cost efficiencies. We offer IT services, solutions and consulting in following areas:
- Asset Management
- Work Management
- Inventory Management
- Contracts Management
- Human Resources Management (used for Resource Scheduling and Dispatching, Timesheets and Payroll)
- Streetworks Management (Noticing)
- Capital Project Management
- Field Service Management (including mobile)
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Customer Services
Current Challenges: Retaining and acquiring customers due to opening up of the market, regulatory pressures to reduce downtime and maintaining high level of customer satisfaction is becoming essential - thus changing the erstwhile asset centric view of the Industry into being more customer centric.
What TCS Provides: TCS' Customer Information System (CIS) and Billing solution addresses competitive challenges and operational issues, and helps utilities adapt to the fundamental restructuring of the Utilities marketplace.
The customer management space can be broadly divided into:
- Revenue Management
- Customer Services
Our major focus areas in Revenue Management Services include:
- Energy Billing in regulated environment
- Energy Billing in de-regulated environment
- Contract Management
- Payment Management
- Energy Accounting
- Metering Solution and Demand Side Management
Our major focus areas in Customer Services include:
Contact Centre Solution, Customer Information System (CIS) and CRM solution
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Enterprise Solutions
Current Challenges: Increased globalization and mergers and acquisitions create a need for a unified platform for seamless operations across multiple vendors and multiple installations in different locations. There is a strong need for customization to address real and perceived gaps among the third party vendor applications and the utilities requirements.
What TCS Provides: TCS leverages its domain expertise and technology expertise gained through its Utilities COE, SAP COE (SUAVE - SAP Utility Applications Value Enhancement program) and Oracle COE to provide:
- Templates to address industry specific problems such as Dashboards for Water and Gas
- Composites built from proven components to address white spaces
- Bolt on solutions with En’rgise
En’rgise is TCS’ re-usable solution framework for Materials Management, Operations and Maintenance, Human Resource Management and Financial Management. En’rgise includes utility specific modules like Energy Accounting System, Fuel Management System, and the Energy Billing System. En’rgise also offers expertise in implementation and support for the full range of SAP and Oracle back office modules.
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Business Intelligence and Performance Management
Current Challenges: Benchmarking business operations and improving operational efficiency, enabling information transparency across the enterprise, compliance to regulatory requirements and reporting and leveraging customer analytics to improve customer satisfaction through customized product and service offerings have become essential for utility companies.
What TCS Provides: TCS’ uBIDS (Business Intelligence Domain Solution for Utilities Industry) offering is a conglomeration of its experience in utilities industry domain and leadership in the BI space that help enterprises implement effective BI solution to aid the decision-making process.
uBIDS is a technology-independent framework which addresses various analytical and operational information needs of a typical utilities company in a de-regulated and competitive market environment. uBIDS aims at quicker definition, scoping and implementation of various business specific analytics. It gives the enterprise the advantage of a ready-to-implement enterprise-wide Logical Data Model (LDM) along with Analytical Templates, thus enabling rapid deployment of a business analytics solution.
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Energy Trading and Risk Management
Current Challenges: Increasing liquidity, rising energy price volatility together with introduction of the financial instruments in the energy market has resulted in a significant increase in the role of ETRM. Utilities today use ETRM as a mandatory solution rather than a tool for differentiation.
What TCS Provides: Our key offerings in the area of Energy Trading and Risk Management include Business Process Consulting for Energy Trading and Risk Management, ETRM product evaluation, ETRM solution implementation and support, Annual Revenue Requirement (ARR), and Tariff Restructuring and Revision.
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Metering & Meter Data Management
Current Challenges: Reducing operational costs, increasing customer retention, optimizing load management and meeting regulatory demands is driving utilities today to adopt smart metering solutions.
What TCS Provides: TCS provides end to end implementation of a smart metering program. TCS’ core expertise lies in integration of Automated metering Infrastructure (AMI) and Meter Data Management System with existing Utility applications like billing, customer care, and work and asset management system. Through its Smart Metering Lab TCS has created a Service Mart (SMart) for your smart meters that offers you the flexibility to select services to augment your existing meter data management system (MDMS) or transit in a phased manner to a new agile MDMS system using a Service Oriented Architecture (SOA). TCS partners with leading players in Smart Metering domain and leverages its innovation labs to experiment together.
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Business Process Outsourcing
Current Challenges: Mitigating the risk of making significant IT investment in an IT portfolio of applications that may become stranded if there is a significant or radical change in market structure has led to a shift from Tactical Sourcing to Strategic Sourcing.
What TCS Provides:
- Analysis and generation of reports on customer correspondence
- Validation against customer’s business application data
- Generation of correspondence analytics for payable calculation
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