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Citizen Service Solutions


TCS’ Citizen Service solutions enable governments and public sector institutions, including local urban bodies, to provide affordable multiple e-services to citizens through an “anytime anywhere” philosophy.

Client Challenges

  • Empowering citizens to avail paperless services
  • Providing superior customer service and faster resolution of issues
  • Building the ability to provide round-the-clock – 24/7/365 services
  • Providing accurate and real-time availability of information
  • Streamlining internal processes and workflows

What TCS Provides

TCS’ Citizen Service solutions help governments around the world deliver more effective and responsive public services to their citizens /constituents with the following:

  • Consistent service delivery
  • Enhanced customer experience
  • Strong domain expertise leading to specialized domain-specific solutions  

Business Value

Partnering with TCS’ Citizen Service solutions entail the following benefits:

  • Anywhere, anytime delivery of services to the citizens
  • Reduced processing and waiting times
  • Increased profitability, transparency and government efficiency
  • Improved business coverage and cost optimization with TCS’ Global Network Delivery Model™(GNDM™)

White Papers

Accelerating “Right to Information” in India

The Right to Information (RTI) Act, established in 2005, gave an unprecedented constitutional right to the people of India for unfettered access to information, a feature that beginning to have a profound impact across the nation. TCS has been in discussions with the Central Information Commission (CIC) over the last one year over how the RTI Act could be uniformly implemented across the country.

Case Studies

Ministry of Corporate Affairs and TCS partner to deliver MCA 21, India’s flagship e-governance initiative

Learn how TCS helped the Ministry of Corporate Affairs build a system that would reflect India's corporate governance goals for the 21st century and create a business-friendly environment for both Indian and foreign companies.

Case Studies

The Madhya Pradesh government goes online with TCS’ support

Learn how TCS helped the Madhya Pradesh government develop the MPOnline portal, a website that provides citizens with 24/7 online services. The portal has generated employment, helped build capacity and motivated IT literacy in the state.

Case Studies

APOnline offers single window electronic delivery of services to the citizens

Learn how TCS, in a joint venture with the Andhra Pradesh government, developed APOnline, an e-governance gateway that is accessible through multiple delivery channels, anytime and anywhere, offering a single window electronic delivery of citizen services.