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From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

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Healthcare Payers

 

TCS helps health plans drive better health outcomes. By combining our expertise in digital with customer experience technologies and the use of data and analytics, we help payers deliver a seamless experience that meets rising consumer expectations.  

In today’s rapidly evolving marketplace, TCS enables health plans to realize the flexibility and agility needed to support emerging business and growth models. Through our expertise in digital and customer experience technologies, we helps health plans drive better health outcomes. We harness the power of data and analytics to help you offer your customers a seamless experience.  

The TCS Advantage

As a result of changing health industry priorities and pressures, payers need to be open to fundamentally challenging the way things are currently done. They need to adopt alternate models for delivering capabilities faster, at lower cost and higher quality.

TCS is committed to delivering innovative information-based healthcare solutions that make a lasting difference to people's lives. Our range of solutions helps organizations make the most of post-reform market opportunities. And our experienced team collaborates with clients to create customized solutions to meet their unique needs.

What TCS Provides

TCS offers healthcare companies a comprehensive spectrum of consulting, IT and business process services to enable Simplification, Transformation, Digital Reimagination, and Risk and Governance.

Simplification

  • Enrollment, Billing, Claims, and Pharmacy systems
  • Electronic Health Records implementation
  • Program Management
  • Self Service Applications and Portals
  • Health Exchange Integration
  • Application Development and Maintenance
  • Lab Information Management System

Transformation

  • New Care Models – ACO
  • Population Health Management
  • Collaborative Care Management
  • Payment Innovation
  • Retail Healthcare

Digital Reimagination

  • Preventive Healthcare
  • Data and Analytics
  • Cloud Implementations
  • Mobility
  • ACO and Analytics
  • Output forms and management

Risk and Governance

  • Dual Eligibles
  • ICD-10
  • Health Exchanges
  • Healthcare Reform Programs

Business Value

TCS’ comprehensive health plan offerings and commitment to quality and delivery excellence have resulted in the fastest growing healthcare practice in the industry. Some of the distinct advantages we bring to the table include:

  • Streamline IT operations and minimize complexity by moving to modern, scalable, and flexible technology architecture and IT infrastructure
  • Increase agility and operational excellence through modernization
  • Strengthen security with multi-layer data security strategies that include data masking, encryption and tokenization
  • Reduce costs through business process improvements to reduce preventable admissions, emergency room visits, and fight healthcare fraud and abuse
  • Drive customer service excellence by leveraging digital innovations to accelerate retail customer strategies
  • Improve collaboration and patient outcomes with Connected Wellness solutions that enable new care delivery models
  • Accelerate your digital business with new technology strategies that fuel business growth
  • Turn data into business insights through actionable analytics
  • Enable integration across multiple systems and interface with 'health information exchanges'
  • Leverage analytical solutions supporting Accountable Care Organizations (ACO) to conduct what-if analysis and model it around reducing readmission rates

White Papers

New Horizons, New Hopes - Big Data in Healthcare

Healthcare organizations have vast amounts of traditional enterprise data. Beyond this critical data, there is a wealth of non-traditional, less structured data from various social media channels that they can mine for useful information. Big Data has the potential to string this traditional and non-traditional data together to deliver significant insights that can drive improvements in wide-ranging areas of healthcare - from clinical research and care delivery to health policy and planning. To know how you can address your Big Data needs, download our paper here.

Case Studies

UK-based health insurer improves retention rate and customer experience with CRM solution

A UK-based health insurer improved customer experience and retention rates with a Salesforce.com CRM solution implemented by TCS. Through this solution, the insurer increased the total retained annual premium income by over GBP 400,000 and the customer contact rate by 7%. To know more about our Salesforce CRM solution, read the full case study here.

White Papers

Leveraging the Internet of Things to revolutionize Healthcare and Wellness

Increased health awareness has led to the emergence of 'self-care' and 'healthcare advisor' disciplines. The benefits of a healthy lifestyle have fueled innovation that plays a key role in moving the point of care from the hospital or the physician's office to the patient's home. Delivering on this vision with the help of enabling technologies requires regularly capturing information related to a person's health, lifestyle, and other vital parameters and sharing it with caregivers. Learn how IoT can significantly improve healthcare outcomes here.