TCS Idea Crowdsourcing and Product Planning Solution is an open, integrated platform that puts the product planner in a vantage position to identify, extract, assess, and developtransformative ideas from individuals and communities across the world.
The TCS Advantage
- Easy Integration: Built on TCS proprietary tools, the solution acts as a single, scalable platform that securely integrates with social media networks as well as open source and legacy applications.
- Rapid deployment: The reusable solution can be deployed easily and quickly both as a solution and as a service.
- Strong solution roadmap: Our clear vision and future goals for this solution are geared to cater to the evolving needs of organizations as well as customers.
Solutions we offer
TCS Idea Crowdsourcing and Product Planning Solution enables a systematic way of capturing and analyzing the opinions and sentiments of stakeholders, including extended enterprises, customers, industry experts, academicians, media, and research forums. TCS' gamification and reward model helps accelerate the rate of idea churn, so that ideas with high potential can be quickly mapped to relevant product or service features and offerings. The scalable solution can be securely integrated with open sources as well as legacy applications. Our proprietary tools such as Voice of Customer Analytics (VOCA), Knome and NextStep(for collaboration), and Analytics and Insights enable end-to-end capabilities, from idea crowdsourcing to product planning.
- Foster innovation: Nurture a culture of innovation across the extended enterprise including employees, partners, suppliers, and communities through a system of incentives, collaboration, and gamification.
- Acquire a holistic view: Gain a 360-degree view of customer sentiments and organizational innovation needs, allowing you to plan and develop cutting-edge features.
- Increase customer satisfaction: Introduce innovative features in existing products in line with consumer preferences.
- Ensure successful product launches and improvements: Improve your success rate for new products and services by aligning innovation with customer expectations and strategic business priorities.
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