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Warranty Management

 

The manufacturing industry is facing extraordinary times; growth is slowing down and bottom lines are under intense pressure. Warranty costs are significant and yet warranty may be considered an unpredictable and uncontrollable expense.

Client Challenges

  • Duplicate or invalid claims
  • Poor supplier charge back process
  • Lack of traceability and failure code attribution
  • Weak claims administration process
  • Lack of visibility in warranty information

What TCS Provides

Our warranty offerings streamline warranty claim processing, increase efficiency and accuracy of claim settlement, and facilitate collaboration across the manufacturing value chain to drive product and service quality improvement efforts. Our warranty services include the following:

  • Transform warranty processes
  • Warranty Analytics
  • Warranty BPO
  • Application integration
  • Legacy system upgrades

Business Value

  • Reduced cost of warranty
  • Faster claims processing
  • Elimination of fraud
  • Greater accuracy in warranty provisioning
  • Advanced planning for parts

Client Experience

Hear directly from Jan Bertsch, Vice President and CIO of Chrysler, about the certainty Chrysler experienced by partnering with TCS.

TCS Warranty analytics Solution

Are you spending a large proportion of your annual sales revenue on warranty?

  • Are you looking at ways to reduce warranty costs?
  • Do you incur expenses due to suspected leakages in the warranty chain?
  • Do you feel the need to go beyond transactional reporting to plan provisioning, analyze scenarios and get alerts on warranty?

We present a rapid-deployment, quick-returns remedy to your business challenges: TCS Warranty Analytics Solution. This powerful and intelligent solution delivers an attractive dashboard, backed by a proven process reference and manufacturing business data model to help mine historical data to derive trends and analytic inferences.

This integrated warranty business intelligence solution uses a closed loop approach to help you achieve enterprise-wide warranty information integration, thus strengthening customer service, production, quality, design engineering, marketing and finance.

This pioneering Warranty Analytics Solution will help you accomplish the following:

  • Slash warranty costs through effective supplier recovery and improved product quality
  • Reduce detection-to-correction cycle time
  • Enable faster decision making
  • Monitor operational performance
  • Build a closed-loop warranty system through a quality hub 

Watch the TCS Warranty Analytics Solution webcast to gain greater visibility and control over your warranty processes and discover rewarding opportunities to improve warranty performance.

Video

Client Experience: Transitioning Chrysler’s Warranty System to an SLA Model

As part of a global recovery and transformation plan, Chrysler enlisted Tata Consultancy Services to assume ownership of the company’s warranty systems and transition it to a Service Level Agreement model that covered system enhancements and ongoing maintenance.Hear directly from Jan Bertsch, Vice President and CIO of Chrysler, about the certainty Chrysler has experienced since partnering with TCS

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Brochures

Warranty Management - Manufacturing

With multiple players operating in the service chain, you need to find a way to recover money from suppliers and forecast warranty reserves. TCS addresses these manufacturing warranty challenge and helps you manage the complete warranty life cycle across the service chain.

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Webcast

TCS Warranty Analytics Solution webcast

Watch this webcast to gain greater visibility and control over your warranty processes.

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Brochures

TCS Warranty Next – Warranty on the Go

Now TCS’ Warranty Next portfolio of innovations can be easily deployed on your mobile device. Read how the Warranty Next portfolio of innovations for manufacturers delivers a next generation alert function that allows you to manage your warranty function on the go.

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