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Service Management

 

Transform your service delivery mechanism, understand your customers better and manage service contracts effectively using TCS’ service management consulting solution. 

Increasing customer involvement in service execution through customer self-service portals, improving failure prediction, and using smart devices to decrease service turnaround time, are some of methods that organizations adopt to improve customer satisfaction through better service delivery.

Our solutions can help integrate service functions to the wider enterprise, evolve new service models and transform your service organizations to tap new streams of revenue.

solutions we Offer

  • Customer care strategy – Supports the development of  customer contact centers in the context of emerging technologies and business objectives
  • Customer self-service - Empowers customers by enabling them to actively manage service execution through portals and mobile devices
  • Product lifecycle enhancement - Enables the efficient management of retro-fitment, re-conditioning, re-manufacturing, core returns, MRO center operations, and product recall tracking
  • Service transformation - Incorporates the use of modern technologies to create an agile service organization
  • Service network planning and optimization - Helps to analyze and improve the distribution network design
  • Service contracts design – Helps create and manage service contracts across product lines, market segments, or sales channels
  • Service analytics – Aids fact-based decision-making  
  • RECT reduction - Helps to reduce repair event cycle time (RECT) thereby reducing cost of service, and improving resource and asset utilization
  • TCS Field Service MobileTM - Enables the extension of enterprise systems to support  field  staff
  • Warranty Management – Helps reduce warranty costs by analysis of warranty process value chain

Benefits 

  • Increased business agility
  • Improved reach, frequency and efficiency of services
  • Increased profitability
  • Improved customer satisfaction
  • Reduced service costs and turnaround time
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