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Engaging Stores: TCS Store Power

 

The relevance of the physical store is being questioned as multichannel retailing has become commonplace and as digitally-empowered consumers have taken to shopping for experience over shopping for products. Retailers are responding by transforming their physical stores to meet the needs of both their customers and their associates.

Technology enablement of store associates, mobile enablement of store operations, and cross-channel enablement will be game changers in the new world of retail as retailers seek to transform their stores from a liability to an asset.

The key aspects of this transformation include the following:

  • Empowering sales associates
  • Addressing operational inefficiencies
  • Changing customer behavior
  • High-level decision making

Our Solution

TCS’ Store Solutions deliver the components and features that transform a traditional store into the store of the future. Our solutions address two major retailing imperatives:

  • Daily operations and administration
  • Customer service and checkout

TCS Store Power liberates sales associates and managers in stores from their back-office systems. This tablet-based solution, based on a proprietary mobile TM framework HY5, offers full operational functionality for the store, ensuring that sales associates maximize the amount of time they are on the sales floor. TM HY5 provides a device independent framework for the seamless integration of all systems to deliver comprehensive functionality on mobile devices.

Highlights:

  • Inventory management
  • Order management
  • Workforce management
  • Shopping assistance
  • Actionable alerts and insights

Download Brochure: Engaging Stores (PDF, 86 KB)