Multi channel Retailing
Current Challenges: In order to realize a multichannel vision that encompasses catalog, web, stores, call center and kiosks, enterprises need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience. By integrating merchandising, order fulfillment and inventory management processes and delivering a consistent value proposition across the retail channels, retailers can realize business objectives while increasing customer share.
What TCS Provides: By leveraging people, technology, processes and infrastructure, TCS works closely with retail enterprises to help deliver seamless customer experience across various channels - from enabling cross-channel inventory management to synchronizing offline and online value proposition.
Supply Chain Synchronization
Current Challenges: To be successful, businesses need to establish, manage and maintain a dynamic supply network: a series of supply chains that a firm can rapidly assemble and adjust to respond to unique customer requirements. By optimizing the many facets of Supply Chain Planning, Sourcing & Procurement, Inventory Optimization, Warehouse Management, Logistics Distribution & Transportation and Supply Chain Integration, retailers can improve efficiencies and enhance productivity.
What TCS Provides: From supply chain transformation and Integrated Demand and Replenishment Planning to logistics and warehouse management, TCS helps retail companies manage seamless supply networks. Leveraging its domain expertise and network delivery model, TCS incorporates process improvements across the various facets of a supply chain while remaining cost effective.
Current Challenges: Radio frequency identification (RFID) is helping retailers around the world improve customer satisfaction and increase sales by tracking goods and assets across the globe from the point of manufacturing to the retail point-of-sale. RFID technologies can provide traceability and real-time control to retailers helping them meet customer and regulatory requirements while improving efficiency and profitability across retail value chain.
What TCS Provides: TCS helps retailers access real time, consistent and accurate information through its RFID technology enabled identification and tracking solutions. TCS solution offerings integrate capabilities and assets across the entire RFID stack, enabling it to deliver complete solutions from developing the business case to the deployment and testing of the hardware and software.
Supplier Relationship Management
Current Challenges: Changing consumer demands, eroding brand loyalty, and complex supply networks mandate the need to optimize costs, increase efficiencies and find ways to get the right products in the right place at the right time. Effective Supplier Relationship Management must be maintained and built in order to increase efficiency, control and collaboration with global supply networks.
What TCS Provides: TCS Supplier Relationship Management (SRM) solutions enable companies to synchronize supply with demand and leverage strategic sourcing to achieve cost efficiency as well as customer satisfaction. From implementing sourcing strategies and efficient procurement processes to building strategic relationship with the suppliers, TCS helps retailers meet end-to end SRM challenges.
Master Data Management
Current Challenges: As a result of mergers and acquisitions and the opening up of new markets and sales channels, retailers find themselves in an extremely fragmented IT landscape. Data stored in disparate systems and databases and inconsistent classification of data across units make getting an accurate view of business a daunting task. Data synchronization is rapidly becoming imperative.
What TCS Provides: TCS works with retailers across the globe to help them gain a consistent view of their customers, suppliers, products and employees. From Data Strategy and consulting, Global Data Synchronization to Customer Data Integration and Product Information Management, TCS helps enterprises with end-to-end Master Data Management Solutions.
Workforce Management Studio
For retailers looking to improve customer satisfaction and profitability, efficient workforce management is imperative. Increasing labor costs and rapid employee turnover affect operations; conversely, the right employees in the right place can enhance productivity. In a competitive environment, enterprises must accurately forecast workforce requirements, retain efficient employees and optimize the labor force.
The TCS Workforce Management Studio offers the following:
- Long-term labor planning for planning workforce needs for 1-2 years based on market trends, with support for short-term flexibility.
- Labor forecasting and demand generation for forecasting volumes of business indicators and translating it to periodic labor requirements for daily operations.
- Labor scheduling, including customized algorithms for roster maintenance to obtain best-fit.
- Schedule compliance and alerts system to indicate peak periods, lean periods and employee absence/ shortage, which enables corrective action from management.
- Dashboard and reporting, providing analytical reports to facilitate quick, informed decision making to improve top and bottom lines through workforce management.