Workforce Management Studio
For retailers looking to improve customer satisfaction and profitability, efficient workforce management is imperative. Increasing labor costs and rapid employee turnover affect operations; conversely, the right employees in the right place can enhance productivity. In a competitive environment, enterprises must accurately forecast workforce requirements, retain efficient employees and optimize the labor force.
The TCS Workforce Management Studio offers the following:
- Long-term labor planning for planning workforce needs for 1-2 years based on market trends, with support for short-term flexibility.
- Labor forecasting and demand generation for forecasting volumes of business indicators and translating it to periodic labor requirements for daily operations.
- Labor scheduling, including customized algorithms for roster maintenance to obtain best-fit.
- Schedule compliance and alerts system to indicate peak periods, lean periods and employee absence/ shortage, which enables corrective action from management.
- Dashboard and reporting, providing analytical reports to facilitate quick, informed decision making to improve top and bottom lines through workforce management.