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TCS Connected Devices Management Suite


Communications service providers (CSPs) and media operators worldwide need to ensure that their IP devices are serviced well and are running smoothly at all times, so subscribers derive full value from networks.

Tata Consultancy Services’ (TCS’) Connected Devices Management (CDM) Suite consolidates various siloed products to significantly improve telecom network performance by delivering services quickly and managing operations effectively.


TCS’ CDM Suite simplifies CSPs’ information technology (IT) stack by streamlining the number of tools and processes being used across telecom networks, devices, operations support systems (OSS) and the services layer. The offering reduces redundancies by establishing a common set of functions that can be used across different departments. It standardizes and automates processes across service fulfilment, assurance, and operations, reducing the mean time to repair (MTTR) considerably. 

TCS’ pre-integrated CDM Suite brings a holistic view to management across network, enterprise, home devices, and sensors (IoT) and eliminates the need for human intervention in routine processes. Our product suite comprises:

  • CDM Network Configuration Management
  • CDM Service Activation: CDM Fault Management
  • CDM Performance Management
  • CDM Home Devices Management

CSPs and media operators can gain from the following benefits from TCS’ CDM Suite:

  • Reduce operational costs
  • Reduce time-to-market
  • Enhance customer experience
  • Boost productivity
  • Derive analytics

By partnering with TCS, you can gain from the following advantages:

  • Unified platform:
  • Decentralized control with centralized management
  • Standardized automated solution

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