Customer Relationship Management
Current Challenges: Aggressive competition for customers with many options
What TCS provides: Solutions aimed at the most effective possible customer relationship and lifecycle management that retain customers and keep costs down
Read Case Study about Hutchison 3G Austria
Read Case Study about Motorola
Enterprise Resource Planning
Current Challenges: Increased competition due to deregulation
What TCS provides: Effective enterprise resource planning strategies and solutions that include integrated operations using ERP solutions to support finance, HR, billing, receivables management, CRM and network asset management.
LEAN OPERATIONS
Current Challenges: Communications Service Providers (CSPs) are under constant pressure to optimize operational costs, gain agility and offer superior services to customers more so because of the changing business models and increased value chain. Containing costs, streamlining operations, retaining customer loyalty, and maximizing the Average Margin Per User (AMPU) is the current business imperative.
What TCS provides: TCS can help in overcoming these challenges by enabling telecom service providers to operate in an optimized, agile and self funding IT environment providing overall financial performance with the agility needed to thrive in a competitive scenario by using lean principles of process automation and service re-usability.
HOSTED OSS-BSS
Current Challenges: Operations and Business Support Systems (OSS-BSS) infrastructure for telecom organizations often is complex and expensive. You continually need to analyze, and keep track of impact of market requirements, quality of service, operations, and technical upgrades on your OSS-BSS
What TCS provides: Under the “Hosted OSS-BSS” solution, TCS will own, host and manage your OSS-BSS (COTS) applications and deliver specific instances from TCS’ data centers while your organization can concentrate on enhancing customer value.
WIRELESS AND Pervasive TECHNOLOGIES
Current Challenges: Cost and time-effective ways to deal with convergence of advanced wireless and Internet technologies
What TCS provides: Comprehensive strategies to build robust and reliable infrastructure, connected networks, accuracy in data dissemination and information integrity for broadband, IP-based messaging services, and 3G wireless networks
Network Management
Current Challenges: Significant network operating expenditure associated with multiple vendors, applications and technologies, combined with demanding customers and regulatory changes
What TCS provides: Solutions to optimize network management and ensure that network infrastructure is high-availability, secure, and efficient
Value Added Services
Current Challenges: Telecom service providers increasingly rely on value-added services to create differentiation. Constantly evolving customer expectations for newer and better services force organizations to re-evaluate their technology infrastructure
What TCS provides: Easily deployable solutions which can offer your customers innovative and cost-effective value-added services to help transform your business
service Delivery Platform
Current Challenges: Diminishing voice revenues (ARPU), high churn rate and increasing competition compel you to look at new revenue streams
What TCS provides: TCS’ standards-based approach helps support a complete ecosystem of next-generation data services - from design and development to deployment, management and quick service roll-outs
Ip transformation
Current Challenges: Increasingly, telecom operators are migrating from distinct networks for voice, data, and video services to a single broadband infrastructure based on Internet Protocol (IP)
What TCS provides: TCS can help you accelerate the launch and deployment of innovative services to meet the increasing demand for IP Transformation services
Ip multimedia subsystems
Current Challenges: Telecom operators need to constantly enhance network infrastructure to optimize network operations, moving towards IMS, an IP-based session and control architecture
What TCS provides: TCS provide you support with system integration, testing and development and migration of services on IMS platforms, bringing you immense advantages in terms of low operating costs, speedy introduction of new services and open architecture
Integrated IPTV solutions
Current Challenges: Uncertainty over technologies, levels of investment, unfamiliarity with content business and lack of network readiness
What TCS provides: TCS can help you overcome these challenges by providing end-to-end service offerings (Network, Content, OSS/BSS and convergent VAS) and helping launch high-quality, scalable and stable IPTV services
handset testing
Current Challenges: Evolving handset technologies have led to the transformation of the telecom industry into sophisticated device and network platforms, catering to the demands of next-generation converged application and services
What TCS provides: TCS can help you validate and verify complex end-to-end network infrastructures, new access technologies and applications
wireless system integration
Current Challenges: You need to provide best in class network services to your customers at all times and at all locations – stationary or while on the move
What TCS provides: With TCS’ extensive experience in Network Consultancy across multiple technological domains and emerging technologies, we can help you provide your customers the seamless service that they demand
BREW
Current Challenges: CDMA carriers worldwide are focusing on value added services to increase ARPU
What TCS provides: As a BREW Solution Developer, TCS leverages the huge experience of systems Integration to deliver end-to-end business solutions in various technologies
voice enablement and contact center solutions
Current Challenges: In view of growing customer needs and expectations, enterprises need to move towards dynamic, multi-modal Contact Center Solutions to provide richer, better customer experience
What TCS provides: TCS can accelerate and extend your business by being your single point of contact and offering integrated hardware, software and services