Travel Management Companies (TMCs) face a host of challenges in today’s dynamically changing priorities of customers and suppliers. Price elasticity is leading to an all time low customer loyalty; increased customer expectations is leading to commoditization of travel; multiple channels to reach customers directly is making TMCs compete with suppliers directly.

To overcome these growing challenges, TMCs companies are looking for agile and superior customer support from a committed solution provider to reduce operating costs and also be a partner in its mission. The objective of TMCs practice is to provide best services in areas like Application Development and Maintenance, Infrastructure Services, Business Process Outsourcing to help its valued customers succeed. TCS provides cost benefits through aggressive off-shoring capabilities and various other avenues leading to greater control over delivery budget.

  Challenges

• Availability of multiple channels leading to breakdown of traditional boundaries within the travel distribution chain
• Elimination of airline commissions forcing TMCs to commoditise travel
• Vertically integrated travel organizations struggling with the complexities of securing contracted supply for their wholly owned distribution channels
• Require proactive customer information on their desktops to meet increased customer expectations
• TMCs to provide integrated travel and non-travel information to meet customer needs
• Provide round the clock services with superior customer service
• Emergence of “Low Cost GDSs” which aims to create True Connect within network of suppliers, clients and agents with the help of automation compete directly with TMCs
• Increased Opex and Capx costs

What TCS Provides

TCS offers a full service play and end-to-end management including Consultancy, Project Management, Application Development, Application Support, Infrastructure Service Management, and Business Process Management. TCS has a range of service offerings specially designed for TMCs for Front office, Mid office and Back office applications.

Front Office

TCS offer solutions to help develop, upgrade, migrate or integrate systems.

• TCS application serves as an “all in one” desk application for Travel and Financial services. The system has Foreign Exchange, Leisure Travel, Travel Management, Call Centre modules which helps travel agencies automate their operations
• TCS facilitates Travel Reservation Services for e-commerce and traditional channels for Business Travel and Leisure Travel
• TCS has extensive offering in Foreign Exchange services which enables TMCs become a full service player in managed travel segment
• TCS helps customers create dynamic packages integrating both air and non-air products
• TCS has Integrated Travel Agent Desktop Search Engine offering to provide proactive customer information to decrease agent response time and help up-sell

Mid Office

Master data maintenance which includes maintenance of airlines, corporate deals, supplier agreements, customer agreements, exchange rates, yield management and generating reports forms the core of mid office. Mid office provides information to front office on demand.

• TCS develops and supports Visa services
• TCS helps TMCs develop Travel Dashboards to analyze and save corporate travel cost
• TCS provides quality assurance testing of Fares and Pricing development projects

Back office

From multiple BPO centers across the globe, onsite and offshore, TCS provide wide range of back office solutions that includes platform and non-platform solutions categorized in vertical and horizontal offerings:

• Fares Helpdesk Support Facility
• Fares, Hotel and Reservation Database Management
• Agency Debit Memo Handling
• Investigate Sell Failure data
• Offer services for Schedules and Availability projects
• Troubleshoot message fallouts
• Revenue, Traffic and Sales and Refunds Accounting
• Fare Audit Services