Travel Management Companies

Travel Management Companies (TMCs) face a host of challenges in today’s dynamically changing priorities of customers and suppliers. Price elasticity is leading to an all time low customer loyalty; increased customer expectations is leading to commoditization of travel; multiple channels to reach customers directly is making TMCs compete with suppliers directly.

To overcome these growing challenges, TMC companies are looking for agile and superior customer support from a committed solution providers to reduce operating costs and also be a partner in its mission. The objective of TMC practice is to provide best services in areas like Application Development and Maintenance, Infrastructure Services, Business Process Outsourcing to help its valued customers succeed. TCS provides cost benefits through aggressive off-shoring capabilities and various other avenues leading to greater control over delivery budget.

  Challenges

  • Airlines are reducing Travel Agency inducements which are forcing them to sell Travel Solutions instead of Tickets, and also to charge fees for their services
  • Vertically integrated (VI) travel organizations are wrestling with the complexities of securing contracted supply for their wholly owned distribution channels
  • Airlines are seeking direct connections with their corporate & consumer clients, and are offering complete automation
  • Travel Agents need 'Integrated Travel Agent Desktop Search Engines' to satisfy customer expectations

What TCS Provides

TCS offers a full service play and end-to-end management including Consultancy, Project Management, Application Development, Application Support, Infrastructure Service Management, and Business Process Management. TCS has a range of service offerings specially designed for TMCs:

  • We help Travel Management Companies (TMC) manage their customer profiles efficiently and effectively with focus on providing scale and real time information. We offer solutions to help migrate / upgrade existing systems
  • We provide Data Center, Security and Operational solutions to bring efficiency in Travel Management
  • We have functional offerings in visa facilitation, dynamic packaging, desktop solutions and report generation across business and leisure travel
  • From multiple BPO centers across the globe, onsite as well as offshore, we provide a wide range of back office solutions that includes payroll, Fare loading and Database Management

Associated Offerings

TCS offers Travel Management Companies specialized services in cost optimization of Application Maintenance and Support in the following domains:

  • TCS facilitates Travel Reservation Services for both e-commerce and traditional channels for Business Travel and Leisure Travel
  • TCS develops and supports Visa services (both Online and Offline). TCS has developed and supported more than 70 visa applications for 16 consulates in 33 countries
  • TCS has extensive offering in Foreign Exchange services (Forex wholesale, Corporate Forex wholesale, Currency Exchange and Forex International Payment) which enables TMCs become a full service player in business and leisure travel
  • TCS helps TMCs develop Travel Dashboards which enable travel managers to analyze and save corporate travel cost
  • TCS’ Help Desk Services provide full service “Fares” helpdesk support facility to help TMCs deliver focused quality customer services
  • TCS has expertise in developing Front Office System (FOS). The application is an integrated application that serves as an 'all in one' desk application for Travel and Financial services. The FOS system has modules namely Foreign Exchange, Leisure Travel, Travel Management, Call Centre which helps travel agency automate their operations

TCS offers Business Process Outsourcing (BPO) solutions in the following domains for TMCs   

  • Database Management – Executing build, maintaining accuracy, integrity and reliability of the Fares, Hotel and Reservation Database
  • Agency Debit Memo Handling - Investigate ADMs raised by airlines with authority to pay or deny based on investigation, including programmatic fixes
  • Fares and Pricing – Performing quality assurance testing for Fare and Pricing development projects
  • Sell Failure – Performing reviews, research and investigating sell failure data to provide explanation for anomalies in sell failure percentage reported by ecommerce customers
  • Schedules and Availability – Providing testing support, maintenance, escalation, production support activities (including helpdesk) for schedules and availability projects
  • Messaging Team - Trouble shooting of message fallouts between Online Agencies and GDS Database
  • Revenue Accounting – Accounting for sales of individual tickets, keeping a track of travelled traffic, fare audit, refunds made to customers
  • Traffic Accounting – Accounting of travel documents and ensuring that billing to travel channels (Air, Car, Hotel and so on) is accurate and is on time
  • Sales and Refunds Accounting - Accounting for travel bookings for sales and refunds
  • Fare Audit Services - Ensuring that sales of the customer are reported correctly by all sales agents
  • Fare management Services – Enabling fare filing and electronic distribution of Public, Private, Negotiated (CAT 35), Corporate Discounted Fares (CAT 25)
  • Hotel Database Maintenance - Maintain hotel databases for Property Creation, Rate Loading, Contract Loading, Distribution & RFP Processing

RELATED OFFERINGS

TCS offers:

NEXT STEPS

From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a Consultant today

Email TCS:

Find a TCS Location:

Case Studies

Re-engineering a Legacy System into a Service-Oriented Application that Supports Business Growth Strategies

TCS proposed a solution to further Avis Budget’s business strategy through enhancing the organization’s capability to define new locations and growth opportunities, including new markets and services.

More Resources

Brochures

Travel Management Companies Business Unit

Learn about the TCS offerings to Travel Management Companies

More Resources