The Airlines industry - an all business enabler, forms a very critical link in global businesses by transporting people and cargo. Today, the industry is focused on creating a highly differentiated customer experience keeping the cost of operations low to thrive in a challenging business environment. Business models are constantly evolving to enhance operational efficiencies and reduce costs with deeper collaboration amongst airlines. Changing business models are leading to large scale transformations in IT and operations. For example, with a high focus on increasing direct sales through websites, airlines are now looking at enhanced digitized e-commerce strategies. There is increased focus on an integrated enterprise that can extend its services to other airlines as well.

Challenges

• Sustaining and surviving through global economic crisis
• Generating additional revenues without affecting customer satisfaction 
• Reducing costs without impacting jobs
• Overcoming technology advancements like Video Conferencing, Virtual meetings  through Tele-presence that are reducing business travel

What TCS Provides

With our deep airline domain and technology expertise, and a fully integrated end-to-end managed services offering, TCS enables airlines to improve their service quality and service levels for business users and customers. We also help the airline to establish an enterprise IT strategy to achieve its business goals. 

Key offerings from TCS include:

• Application Development and Support services across all core and non-core functional areas of an airline using legacy and modern technologies
• Infrastructure services including the airlines & airport operations with assurance of continuous service level improvements
• BPO Services with focused domain offerings - Revenue Accounting, Fare Filing and Distribution, GDS and Reservation systems support, Loyalty Bonus Programs, & so on
• BPO services for horizontal functions like Finance and HR, including Platform-BPO
• Co-creation of assets for a joint ‘Go To Market’
• A platform to incubate ideas and concepts for business problems through its Airlines Innovation lab

Business Value  

Business Benefits to our airlines customers through our engagement are as follows:

Cost savings through:

• Increased offshore leverage
• Increasing Y-o-Y productivity resulting in reduced team size for same scope of work and no impact on SLAs
• ITIL based service delivery framework for end-to-end services (Service Desk, Infrastructure and Applications)

Reduced Time to Market by:

• Using TCS skilled resource pool to ramp up teams on need basis
• Leveraging TCS alliance partnerships for specific technology issues
• Leveraging TCS Centers of Excellence for need based technology & domain support

Enhanced quality of deliverables by:

• Implementing robust TCS process framework
• Providing consistent quality services across multiple global locations

 Related Industries/ Offerings

• SWIFT MRO - Accelerated MRO solution based on standard SAP
• Cabin Crew Planning System
• Next Generation Ecommerce Suite – a concept
• Platform agnostic integration framework