The Airlines industry - an all-business enabler, plays a key role in transportion of people and cargo from one place to another and forms a critical link in global business. Today, the industry focuses on providing highly differentiated customer experiences in a challenging business environment. 

Challenges

• Sustaining and surviving crises originating from external factors like fuel prices, security and health threats, by reducing costs and increasing revenues
• Maintaining uniqueness in enhancing customer experience at all touch points despite the commoditization of the whole business of loyalty
• Increasing competition between Network Airlines and low cost carriers on passenger traffic.
• Competing with the logistics players for Cargo traffic 

What TCS Provides

The key solution enablers from TCS are:

• Experienced resource pool with TPF and Unisys / USAS skills
• Strong alignment with technology and domain leaders in the industry
• A platform to incubate ideas and concepts for business problems through its Airlines Innovation lab
• Reusable assets such as the Airline Service Delivery Platform, Simulators, and Airline message adapters
• A strong domain understanding that helps in collaborative futuristic planning using the latest technology

Focus Areas

• Risk free approach to Legacy (TPF and Unisys) Systems Modernization through TCS owned Travel Service Platform (TSP)
• Customer Loyalty Solutions