Focus Areas

 

 

Legacy (TPF and Unisys) Systems Modernization

Challenges: Maintaining legacy applications and enhancing the functionalities is time consuming and expensive. This also means that the majority of IT budget goes to maintenance rather than development of new systems. There is an acute shortage of resources to work on these technologies. Furthermore, it’s difficult to integrate these systems with other enterprise applications.

What TCS Provides:

  • Large pool (400+) of experienced resources in TPF and Unisys technologies.
  • Leverages its 1500+ person years of experience in these technologies
  • Provides services covering the entire gamut of services ranging from Strategic Consulting to Implementation, Application Development, Maintenance and Re-engineering.
  • Possesses dedicated Centers of Excellence (CoEs) for TPF and Unisys that create processes, methodologies and tools to streamline legacy activities.

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Customer Loyalty Solutions

TCS has rich experience in partnering with clients in implementing ‘Customer Experience Management’ solutions covering E-Commerce, Loyalty Management, CRM, and Sales and Marketing solutions

Challenges:

  • Existing legacy systems incurring high operational costs
  • Lack of seamless interfaces with the community / business partners
  • Lack of flexibility to change business rules as per market demand
  • Ensuring compliance to new standards like IFRIC 13 due to inflexible legacy systems

What TCS Provides:

TCS, with its technology and domain expertise combined with capabilities and maturity in process models and methodologies and a strong alliance with technology partners across the spectrum, offers its customers a predictable delivery, reduced implementation risk, technology proofing and faster time to market.

For loyalty solutions, the TCS TTH Innovation lab offers an Integrated Loyalty Solution that consists of:

  • Loyalty process BPM to provide business flexibility and agility
  • Integrated CRM Marketing framework which provides capability to run marketing campaigns
  • Integration with ESB for the delivery of marketing offers near real-time
  • Closed loop with customer touch points for experience management
  • Integration with ESB to enable service with enterprise applications and partnership to  ensure higher flexibility

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NEXT STEPS

From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a Consultant today

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Case Studies

Re-engineering a Legacy System into a Service-Oriented Application that Supports Business Growth Strategies

TCS proposed a solution to further Avis Budget’s business strategy through enhancing the organization’s capability to define new locations and growth opportunities, including new markets and services.

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White Papers

Evaluating Customer Loyalty Solutions

This paper highlights the key parameters that can be used for evaluating the “Best-fit” CLP solution from the available options.

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Case Studies

A Large Travel Company - Deploying the Right Customer Loyalty System

How TCS helped a large travel company evaluate solution options which helped them realize their customer management vision

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Case Studies

TCS helps British Airways check in to a centralised customer information solution

With years of experience as both a BA partner and a developer of customer-based marketing systems, Tata Consultancy Services (TCS) was the logical choice to help the airline capture and organize millions of pieces of invaluable customer information.

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