The Hospitality Industry is in the midst of global evolution. In today’s fast- changing global marketplace, hotel companies are striving to articulate, adopt and deliver the brand promise consistently throughout the value chain and across all stakeholder groups.

  Challenges

The Hospitality Industry is facing several challenges such as shortage of labour and skills, delivering to Gen X expectations, keeping pace with the global distribution revolution, ensuring consistent branding, measuring Green House Gas (GHG) emission and so on.

Following are some of the ways Hospitality Industry has leveraged technology to overcome the challenges:

• Reduced operational and support cost by improving efficiencies through process excellence and technology excellence
• Provided consistent brand experience to customers by ensuring scalable infrastructure, repeatable processes and integrated systems
• Delivered truly differentiated customer experience by creating enterprise frameworks and making use of smart technology to provide a seamless view of the customer across the value chain and at service-delivery touch points, including those managed by channel partners
• Simplified infrastructure management and operations by leveraging virtual environment that allow properties to greatly reduce physical hardware assets on-site

What TCS Provides

TCS is a full service player which provides Domain Consultancy, Project Management, Application Development, Application Support, Infrastructure Service Management, and Business Process Management services to Hospitality clients.

With its integrated suite of IT, Infrastructure and Business Process outsourcing services, TCS can help hospitality companies lower their TCO of IT and Infrastructure by up to 35 percent, improve process efficiencies and service levels by up to 25 percent, and provide IT delivery quality improvements up to 30 percent.

TCS Hospitality practice builds and delivers solutions for TCS' clients in Hotels, Resorts, Restaurants and Cruise line industries. We work with leaders in the industry across the globe, providing integrated IT, BPO and Infrastructure services to enable flexible business model options for TCS' clients. As active members of Hospitality Industry Forums such as HTNG, TCS is committed to leveraging technology to solve the industry’s most pressing business challenges. TCS partners with clients on key business transformation initiatives, including RFID guest recognition, personalised touch-points and contact-less check-in.

TCS specialized offerings include:

• Workforce Management Solution
• E-Commerce Implementation
• RFID Guest Recognition
• Eco Sustainable Solution Frameworks
• Mobility Solutions for enhanced guest experience
• Customer Interaction Management
• Loyalty Bonus Program Administration
• Hotel Database Maintenance
• Fraud Detection
• Fare Filling and Distribution
• Finance and Accounting Outsourcing
• Human Resources Outsourcing
• Knowledge Process Outsourcing
• Quality Assurance Outsourcing

Related Industries / Offerings

TCS offerings include:

• Consulting Solutions with Business and IT experts to help organisations with Business Transformation
• Business Intelligence and Process Management Solutions with expertise to help organizations become agile, adaptable and efficient  
• Business Process Outsourcing Services to help Travel Management Companies focus on their core business, increase flexibility, reduce barriers to change, and innovate, improve and transform processes
• Travel Management Companies case studies for companies that provide Travel Services to its clients