The Everest Group’s PEAK MatrixTM report is a comparative assessment of major service provides in Banking BPO. It analyzes the absolute market success and delivery capability of 23 banking and financial service providers.
This Everest Group Banking BPO PEAK Matrix report analyzes the changing dynamics in the Banking BPO landscape and assesses service providers based on their market success and delivery capability and client feedback.
In the report, TCS Business Process Services was recognized as a ‘Leader and Star Performer’ in Banking BPO for the second year in a row.
Some of TCS’ key strengths highlighted in the report are:
- High focus on analytics, social media and mobility, risk management and regulatory compliance
- Highest satisfaction ratings across levers such as process and relationship management in banking BPO
- Technology expertise to deploy banking specific solutions and tools
- Platform solutions for payments and collections, retail banking and cards services
Read the complete report here. (PDF, 780 KB)