Mumbai, January 28, 2009: Tata Consultancy Services (TCS) (BSE: TCS.BO, NSE: TCS.NS), has signed a $100 million agreement to provide a full range of managed IT services to 4UGroup, the holding company of Phones 4U and other organizations in the UK telecommunication and financial services marketplaces.
Under the agreement, TCS will provide a full range of IT and business change services to 4U Group including: service management; application support, maintenance, management and development; data centre and desktop services; helpdesk; networks and communications; business support; and management of all third party contracts for the organization’s retail operations. This will enable the group to improve IT service, increase capacity, boost skills, create a more flexible IT model and ultimately enhance the business to meet current and future demands.
“This relationship with TCS is part of our ongoing commitment to further enhance our business, deliver on our strategy and meet the ongoing needs of our customers,” said Darren Billings, Chief Technology Officer at 4U Group. “TCS, with its strong track record of delivery and its unparalleled heritage within the Tata Group, was the partner of choice to help us meet these goals.”
A.S. Lakshminarayanan, VP & Country Manager, UK & Ireland, at Tata Consultancy Services, said, "This significant contract win underlines the important role that TCS plays in enabling UK businesses to enhance their competitiveness and retain market share, especially in the current economic environment. It is testimony to our commitment to the UK market and to our ability to deliver the highest level of service to our customers.”
TCS has around 4800 people working in 65 locations in the UK. As the company's operations continue to grow, TCS has numerous opportunities in the UK alone at any one time.
“This contract demonstrates that while there is undoubtedly unrest in global markets, there is still interest and investment going into outsourcing contracts,” said Ian Brown, Senior Analyst at Ovum. “However to close the deal, vendors need to show how they bring value to the table, in terms of high quality delivery, extensive skills and competitive pricing.”
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.
A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 130,300 of the world's best trained IT consultants in 42 countries. The Company generated consolidated revenues of US $5.7 billion for fiscal year ended 31 March, 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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Media contacts:
Tata Consultancy Services:
Global
Email: pradipta.bagchi@tcs.com
Phone: +91 22 6778 9999
India:
Email: ashish.babu@tcs.com
Phone: +91 22 6778 9077
About Phones 4u:
Phones 4u is an independent mobile retailer, offering all networks and handset manufacturers' products. It is part of the Staffordshire-based 4u Group, and the Group CEO is Tim Whiting. Leading the way in the mobile industry through its excellent customer service, award-winning advertising and differentiated in-store experience, Phones 4u has over 450 stores and is still rapidly growing. Phones 4u employs circa 6,000 people.
In 2008, Phones 4u won the Mobile industry award for Best Retailer in the UK and came top in Harding and Yorke’s 2008 ERIC Customer Empathy Rating Index after it was recognized among the mobile industry players as demonstrating the most empathy and understanding towards its customers. It also ranked highly in the Harding and Yorke CXI League (Customer Experience Index) in December, which ranked in order the top 10 customer experiences across all industries of 2008. Phones 4u came in at 8th position and was the only mobile retailer to make it into the top 10.
Phones 4u recognises that buying a new phone can be a complex and confusing affair. Phones 4u cuts through this confusion with its unique consumer consultation process, resulting in accurate, impartial advice and a package that is right for each customer. As a result it sells more new contracts than anyone else on the High Street. www.phones4u.co.uk
For further information please contact Phones 4u internal press office:
Chloe Farrow,
Tel: 01782 677572
M: 07766 883388
E: Pressoffice@phones4u.co.uk