City Union Bank


Enabling City Union Bank to double customer base and triple business. That’s certainty!

Established in 1904, City Union Bank is one of the traditional banks in South India, with a customer base of 1 million. The bank embarked on a technology modernization program to position itself for the future—be it to facilitate business expansion, or tap into emerging market opportunities and the needs of the younger generation in the country. Tata Consultancy Services (TCS) deployed TCS BaNCS Universal Banking at City Union, enabling the bank to deliver a host of convenience-enriched services to its customers. As one of the world’s fastest growing technology and business solutions providers, TCS used its extensive knowledge of the banking domain and adapted its international best practices to centralize key back-office operations and processing. Increasing the bank’s customer base by 100% and profits by 300%. And, of course, enabling City Union Bank to experience certainty.

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