In the face of increasing consolidation and global competition, many banks must rethink their business strategies in order to optimize resources and maximize customer satisfaction. By managing their end-to-end operations, TCS ensures that these enterprises are better equipped to meet the growing demands of business, manage costs, eliminate risks, and excel in customer service.

Client Challenges

• Industry consolidation
• Increased competition
• New regulatory requirements
• Current dynamics of the economic environment

What TCS Provides

TCS has been involved in Banking and Financial Services BPO before the concept became an industry - servicing India's largest mutual fund for three decades. Moreover, having worked with leading banks and financial institutions across the globe, TCS has gained rich experience in BPO. TCS’ Banking and Financial Service BPO offerings include:

• Securities Processing
• Mortgage Processing
• Credit Card Processing
• Fund Accounting
• Payment Processing
• Investment Banking Support

In the current context of uncertainty in the economic environment, TCS recognizes the need for operational efficiency & expectation of cost-maturity in operations. TCS provides customized solutions to Banks and Financial Institutions across the life-cycle (origination, account management, servicing, customer engagement, risk analytics, etc.) of a wide range of products, including:

• Securities
• Mutual Funds
• Fund Accounting
• Credit Cards
• Consumer Assets
• Banking
• Cash
• Trade
• and Wealth Management.

Business Value

• With TCS, customers benefit from our world-class infrastructure, banking & financial services expertise, technology depth, delivery excellence, and solutions that enable transformation through BPO.
• TCS’ Global Network Delivery Model™ provides customers with an ability to get high quality results at lower costs and reduced risks.
• Banks and financial services firms benefit from streamlined operations, improved customer service levels, and quicker realization of business goals.