The telecom industry continues to witness rapid changes in technology, new product offerings, and consolidation amongst players. Convergence, Wi-Fi, 3G, and IP-based architecture are some of the current trends in the market. TCS is a trusted partner when you invest in outsourcing to strengthen your position in the marketplace.

Client Challenges

• Effective utilization of new technologies
• Faster Concept-Market capabilities
• Effective lead-to-cash processes
• Customer churn management

What TCS Provides

With unparalleled understanding of the telecom domain and through its IT-BPO synergy, TCS provides operational support to a wide range of business processes for telecom enterprises. As a member of the Telecom Management Forum, TCS conforms to the eTOM (Enhanced Telecom Operations Map) standards. TCS Telecom offerings span across the following processes:

• Customer Relationship Management
• End-to-End Billing Operations Support
• Service Management: fulfillment and assurance
• Network Management Services
• Supplier and Partner Management
• Revenue Assurance

Business Value

• TCS has proven capability to offer end-to-end process support to its customers going beyond process SLA adherence.
• Effective use of automation and quality tools helps improve productivity and accuracy.
• Alliances with leading product vendors help us transition core business processes quickly and with minimal risks.
• The proprietary revenue assurance tool Victory iRAS provides detection and correction capabilities to our customers.