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Business Process Management


At strategic level there is a need to deliver a technology platform for the business community to “Manage by Business Processes and not just by Business Transactions”. To this effect, an innovative blend of Business Process Management (BPM) and Service-Oriented Architecture (SOA) needs to be employed to deliver a network of distributed business services (as engineered capabilities) that can be linked together dynamically to deploy an end-to-end visible business, thereby attracting early benefits out of emerging market opportunities.

Client Challenges

The fuelling need for g-localization (globalization with a local flavor), business diversification, mergers and acquisitions imposes unique technology challenges for any enterprise. These challenges are a direct outcome of the historical technology proliferation within the IT eco-system of the enterprises. As a result, business faces real-life issues with respect to time-to-market, profitability, operational efficiencies and costs. In such circumstances, providing business-centric technology solutions become important for the organization.

The following are a few of the major market drivers / key trends:

  • Differentiating customer experience
  • Performance driven corporate culture
  • Business and IT synergy
  • Knowledge retention and growth
  • Ability to take decision on the fly
  • Operational excellence
  • Regulatory compliance

What TCS Provides

TCS Business Process Management Approach

  • Covers strategy through execution
  • Adapts to enterprise needs
  • Supports the “Think Big, Build Step-by-Step” philosophy
  • Thrives on governance and people
  • Drives continuous process improvement

This approach is based on our proven methodology and maturity assessment and evaluation model offerings.

Business Value

  • TCS helps measure the value of your business and IT with experience gathered over years of delivering to clients just what the enterprise needs.
  • Our BPM focus is helping you achieve a differentiating customer experience by abstracting business processes and optimizing them.
  • By leveraging our business knowledge, you can trust TCS to help you predict your business with more certainty than ever.


BPM Mobile Application for Apple and Android Phones

Learn how TCS’ BPM Mobile Application for Apple and Android phones caters to the business and accessibility needs of field personnel, work-from-home employees and people on the move.

White Papers

“BPM on Cloud” as an Innovative Solution to Meet Today’s Extreme Business Volatile Markets

In this white paper, we present real case studies where TCS has implemented BPM solutions for the utility, insurance and manufacturing industries, to highlight how BPM is capable of addressing dynamic business changes and the emerging importance of BPM in cloud computing.

White Papers

BPM Capabilities in the CRM Landscape

As CRM systems usually consolidate data from different source systems with the help of data warehousing tools (Extract Transform Load), in this white paper, we describe the capabilities of these tools and recommend when to adopt BPM engine-driven CRM.