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FORE™ - TCS’ process maturity assessment and transformation model

 

Many organizations and industries across the globe are facing the ripple effect of the changes in the market conditions. As a result customer organizations continue to face many challenges and thus seek a strategic partner who can help them achieve business excellence.

TCS has helped customers tackle these difficult times by improving the efficiencies and effectiveness of their processes to take business functions to the fore. TCS’ process maturity assessment and transformation methodology, FORE™ enables organizations accelerate their journey toward business excellence.

client challenges

A lack of a unified approach across technology, consulting and analytics to achieve strategic goals is a result of the following:

  • Non-standard business processes
  • Unavailability of tools / technology / methodology to assess the maturity of existing processes
  • Inability to have a single source of truth to derive insights that drive business decisions

What TCS Provides

TCS’ FORE™  methodology includes the following:

  • Establishing the current process maturity baseline
  • Identifying target performance using benchmarks and GOLD SIPOC
  • Recommending and implementing a roadmap to achieve excellence 

Business Value

  • Cost savings (excluding wage arbitrage) of about 20-25%
  • Reduction in cycle time and exceptions of about 10-15%
  • Productivity improvement of 15-20% over a 12-18 month period

Newsletters

Driving Excellence through Business Process Services

Learn how TCS’ Business Process Services have evolved to add greater value to the customer and are no longer just a cost-cutting measure.

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Brochures

FORE™ - TCS’ process maturity assessment and transformation model

Learn how TCS’ FORE™ methodology helps you to accelerate your transformation journey to achieve your business goals efficiently and effectively.

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White Papers

Business Process Transformation - A Pulse Check

In this white paper, we outline the priorities of buyers, advisors and suppliers and the factors that they consider important for effective transformation while also providing insights on how they are addressing it.

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White Papers

Back to Basics: Driving Business Excellence by Delivering Certainty

At the Shared Services & Outsourcing Summit, Vijay Damle, Head, Horizontals BPO Delivery, TCS shared his perspective on this topic. He explored the rapid evolution of the enabler functions on the path to delivering certainty in response to business imperatives.

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