Client Challenges
- Sustain profits in a highly competitive market
- Keep pace with continuously evolving technology
- Reduce time-to-market and product introduction
- Create reliable and optimized networks
- Improve customer experience
What TCS Provides
We, at TCS, have the experience and expertise to cater to the needs of telecom service providers and equipment vendor enterprises. With an unparalleled understanding of the telecom domain and our technology prowess, we provide operational support across a wide range of business processes. As a member of the Telecom Management Forum, we conform to the Enhanced Telecom Operations Map (eTOM) standards.
Our telecom offerings span the following processes:
- Service Management: Fulfillment and Assurance
- Network Management Services
- Supplier and Partner Management
- End-to-end Billing Operations Support
- Revenue Assurance
- Equipment Vendor-specific Business Process Services like Technical Assistance Center, Helpdesk, etc.
- Customer Relationship Management
Business Value
- Up to 80% reduction in operational costs by consolidating, designing, building and optimizing the billing system
- Up to 50% reduction in provisioning time line with process reengineering