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Horizontal Services

 

Enterprises continue to grapple with macro-economic factors, competitive market pressures and regulatory challenges. There is an increasing expectation for the corporate SG&A functions to evolve as a strategic business function driving growth rather than just servicing needs.

Cost pressures have driven significant outsourcing in the SG&A functions. Evolving business expectations create a need for a strategic partner who understands the unique business needs of each customer and help drive growth and expansion plans. It is imperative that the partner has the industry expertise to bring in best practices and technology to accelerate co-transformation.  

TCS’ large and established footprint in delivering SG&A processes specific to each industry helps you improve operational efficiencies and drive effectiveness.

client challenges

  • Increase process efficiencies
  • Drive business effectiveness
  • Standardize processes
  • Leverage global delivery model

what tCS provides 

TCS has invested significantly in building its industry domain expertise essential for delivering the following services, specific to each industry:

  • Finance & Accounting
  • Human Resources
  • Collections
  • Customer Interaction Management
  • Supply Chain Management
  • Market Research

business value

TCS’ ability to deliver horizontal services, specifically for each industry, helps you not only reduce costs and achieve business excellence but also improve the following:

  • Operational efficiencies
  • Global service delivery capabilities
  • Customer experience

White Papers

Back to Basics: Driving Business Excellence by Delivering Certainty

At the Shared Services & Outsourcing Summit, Vijay Damle, Head, Horizontals BPO Delivery, TCS shared his perspective on this topic. He explored the rapid evolution of the enabler functions on the path to delivering certainty in response to business imperatives.