Client Challenges
To address changing market dynamics and financial constraints, businesses worldwide are focusing on the following:
- Integrating global operations to reduce complexity and IT costs
- Implementing managed service models to focus on core competencies, using specialist third-party providers to manage non-core activities
- Expanding market share through mergers and acquisitions
These measures have led to the following challenges:
- Simultaneously manage innovation projects and control costs
- Improve IT services efficiency and business-IT alignment
- Standardize services across the organization
What TCS Provides
We can help your organization address core challenges and build IT service excellence with our comprehensive expertise in the following:
- Service model assessment and design
- Process design, documentation and deployment
- Maturity assessments and audits
- Service measurement, improvement and transition
- ISO 20000 certification
- Outsourcing service model design
- Service desk transformation
- Service level management (including service catalog design)
- Configuration management and automation
Our extensive range of proprietary tools and years of experience in leading industry frameworks such as ITIL®, CMMI-SVC® and ISO 20000®, delivered through the TCS Global Network Delivery Model™ (GNDM™) ensure accelerated service delivery, reduced costs, enhanced agility and operational excellence.
We understand the importance of people in successful transformation projects. We can drive large-scale organizational change, while enabling the cultural shift required to deliver a service-focused IT framework.
Business Value
TCS’ Service Excellence offerings are designed to help your organization achieve IT service excellence and generate up to 30% savings in TCO.
You will benefit from a robust and reliable service-centric IT organization, closely aligned with your business needs and priorities.
Alliances