Client Challenges
- Creating and sustaining loyalty of a demanding customer base
- Sustaining profitability in highly competitive and rapidly changing environments
- Building and managing complex customer information
What TCS Provides
Integrated Customer Data Management
This solution helps your organization synchronize partial and fragmented data from various sources, providing a complete customer profile with no loss in data quality.
Subscription Management
Specifically addressing areas within the media and entertainment industries, this TCS solution allows enterprises to maintain and grow Average Revenue per User (ARPU) through customer retention programs, process improvements, and product innovations.
Trade Promotion Optimization
This closed-loop solution features integrated, collaborative trade promotion processes that help manufacturers streamline existing business processes and optimize trade promotion spending. It uses a combination of transactional processes and analytical dashboards for pre-promotion planning, promotion execution, monitoring, and post-promotion evaluation. It provides consumer goods companies with insights into promotion tactics for higher sales, improved brand loyalty, as well as ways to manage and measure trade promotion effectiveness.
Pre-paid Telecom Customer Care
This comprehensive customer-care solution features a lightweight, highly scalable three-tier architecture designed specifically to address the distinctive needs of this sector. Cost-effective, less complex than existing packaged solutions, simple to learn, capable of handling high subscriber volume, the solution can be easily integrated with legacy systems and provides a complete view of the customer.
Intelligent Inbound Customer Marketing
This solution helps marketers transform service-oriented contact centers into revenue-generating channels, using a combination of historical, personal, and contextual data to create a real-time customer profile. Combined with real-time analytics and business rules evaluation, it delivers the highest-impact offers to customers at the moment of interaction, increasing long-term profitability.
Contact Center Analytics
This solution analyzes performance through integrated and holistic data views from multiple contact center systems, increasing customer satisfaction to providing insights, learning, and forecasting.
Collaborative CRM for the Automotive Industry
This web-based solution is hosted by the manufacturer and emphasizes collaboration between the manufacturer, dealer, and customer. Using a web-based application, contact center, and customer web portal ensures seamless two-way communication, knowledge sharing, and visibility across the enterprise. The solution covers all dealership functional areas and manufacturer processes, marketing, sales, and service management.
Business Value
- Increased agility, productivity and profits
- Reduced costs and risks in today’s diverse IT environments
- Unified customer data across multiple business units and diverse functional systems, in order to provide reliable sources of customer information across enterprises
- More efficient service, higher customer satisfaction, and reduced churn
- Enhanced customer experience and increased revenue through improved cross- and up-selling
- Superior customer experience assured at every touch point leading to enhanced customer loyalty and increased brand image
Alliances
Oracle
For the past two decades, TCS has been developing and implementing solutions on Oracle technology; we are an Oracle strategic Global Systems Integrator and Certified Advantage Partner. TCS focuses on providing solutions across Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, JD Edwards World, Siebel, and Oracle Fusion.
Download our brochure: Oracle Enterprise Solutions
SAP
As a trusted SAP partner, TCS offers various solutions from pre-implementation consulting to complete end-to-end implementation and post-implementation maintenance and support that help enterprises maximize ROI from SAP investments. TCS also implements various industry solutions such as IS Pharma, IS Retail, IS Oil and gas, and functional solutions such as Strategic Enterprise Management, Supply Chain Management, Business Warehouse, Enterprise Portals, and Customer Relationship Management for enterprises across the world.
Download our brochure: SAP Enterprise Solutions
Amdocs
TCS’ System Integrator Partnership with Amdocs allows us to implement Clarify CRM solutions for our customers.
ATG
TCS is an ATG software solution provider, offering services around ATG’s complete set of e-commerce solutions to help customers create a satisfied, loyal, and profitable online customer base. The TCS ATG Center of Excellence develops best practices and methodologies around ATG solutions to ensure faster, high-quality implementations for customers.