Client Challenges
- Creating and sustaining loyalty of a demanding customer base
- Sustaining profitability in highly competitive and rapidly changing environments
- Building and managing complex customer information
What TCS Provides
CRM has evolved from customer data management to building and managing long-term relationships. TCS works with enterprises to devise and implement CRM solutions that become the backbone of their customer acquisition and retention strategies. With a framework that ensures alignment to the organization’s strategic objectives, TCS’ approach addresses the key dimensions of people, process and technology, helping enterprises succeed in their CRM initiative with the best technology.
We offer CRM solutions across the following industry verticals:
Business Value
- Increased agility, productivity and profits
- Reduced costs and risks in today’s diverse IT environments
- Unified customer data across multiple business units and diverse functional systems, in order to provide reliable sources of customer information across enterprises
- More efficient service, higher customer satisfaction, and reduced churn
- Enhanced customer experience and increased revenue through improved cross- and up-selling
- Superior customer experience assured at every touch point leading to enhanced customer loyalty and increased brand image
Alliances
Oracle
TCS’ collaboration with the Oracle Corporation began in 1987, the same year that Oracle first began expanding its product base beyond relational database tools into packaged business applications. Today, TCS is one of only a handful of global consultancies to be named a Diamond Partner by Oracle, the highest rank within its PartnerNetwork (OPN). We provide solutions for Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, JD Edwards World, Siebel and Oracle Fusion.
Learn more about TCS’ Oracle capabilities.
SAP
As a global SAP partner, TCS offers several solutions from pre-implementation consulting to complete end-to-end implementation and post-implementation maintenance and support that help enterprises maximize ROI from SAP investments. We also implement various industry solutions such as IS Pharma, IS Retail, IS Oil and Gas and functional solutions such as Strategic Enterprise Management, Supply Chain Management, Business Warehouse, Enterprise Portals and Customer Relationship Management for enterprises across the world.
Learn more about TCS’ SAP capabilities.
Salesforce.com
As a strategic partner of Salesforce.com, worldwide leader in on-demand CRM services, TCS is entitled to benefits such as use of the Salesforce.com applications; support and maintenance services; education and training; access to the Salesforce.com Partner Portal; targeted joint selling; and so on. TCS currently provides a range of solutions based on software as a service (SaaS) on-demand applications to its clients, thus enabling them to enhance their customer experience from strategy to implementation to application management outsourcing in customer-facing areas of marketing, sales, service and support, customer analytics and customer data integration.
Amdocs
TCS’ System Integrator Partnership with Amdocs allows us to implement Clarify CRM solutions for our customers.
ATG
TCS is an ATG software solution provider, offering services around ATG’s complete set of e-commerce solutions to help customers create a satisfied, loyal, and profitable online customer base. The TCS ATG Center of Excellence develops best practices and methodologies around ATG solutions to ensure faster, high-quality implementations for customers.