From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

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Microsoft Dynamics


Gain control of your enterprise, manage demand and supply channels and build stronger CRM with TCS’ expertise on high-impact Dynamics AX, NAV ERP and CRM solutions.

Services | Solutions | Solution Benefits

The TCS Advantage

TCS’ expertise on Microsoft Dynamics AX, NAV and CRM, coupled with our deep industry knowledge, instills a sense of certainty in our clients.

  • Dedicated Center of Excellence for Dynamics AX and CRM products for technology tracking, solution development and delivery assurance
  • Strong suite of solution accelerators on the Dynamics AX and CRM platforms
  • Member of Microsoft President’s Club for Dynamics and Microsoft Gold Certified Competency for Dynamics CRM
  • Industry-leading Global Network Delivery Model™ and large number of Microsoft-certified consultants enable delivery of multi-country rollouts

Services we offer

Advisory Services

Transformation Services

Operations Services

- Strategy and roadmap
- Due diligence & fit-gap analysis
- Upgrade assessments

- End-to-end implementations
- Product upgrades

Application support & maintenance

Solutions we offer

Lead Management Solution: Based on Microsoft Dynamics CRM 2011, this solution automates the lead management process for insurance companies from lead capture via the agent portal and financial need-analysis and workflows that convert leads into opportunities to policies. Features include automated lead assignment, standardized lead categorization process and improved lead conversion ratio.

Read Brochure : Lead Management Solution

Loyalty Management Solution: Based on Microsoft Dynamics CRM 2011, this solution was formulated for airlines and provides a 360-degree view of customers for better account management and efficient management of accrual and redemption of miles for improved customer loyalty. It also enhances cross-sell and up-sell opportunities and improves customer service via feedback analysis.

HRMS Solution: Based on Dynamics AX 2012, this solution empowers an enterprise with real-time access to employee information and enables efficient management of the workforce to achieve business goals, identify skill gaps and optimize training and development efforts. Its portal provides easy self-service access for employees.

Solution Benefits

  • Optimal implementation timelines
  • Reduced total cost of ownership
  • Quicker ROI with the adoption of industry best practices
  • Accelerated delivery via solution accelerators


Microsoft Dynamics Enterprise Resource Planning Solutions

Learn how TCS’ Microsoft Dynamics Enterprise Resource Planning Solutions bring faster business value to the enterprises with inherent support for industry-specific and operational business processes.


Microsoft Dynamics Customer Relationship Management Solutions

TCS’ Microsoft Dynamics Customer Relationship Management (CRM) solutions are a set of productive and flexible CRM solutions that enable dynamic businesses to transform the way they find, win and retain customers.

Case Studies

Leading global telecom equipment manufacturer upgrades CRM with TCS’ support

Learn how TCS successfully implemented the Microsoft Dynamics CRM upgrade for the company, giving it a single enterprise-wide view of its customers and enabling it to provide better customer service.