Client Challenges
- Optimizing organizational and delivery capacity to handle the increased demand for IT solutions
- Providing dedicated support teams
- Retaining knowledge and resources
- Providing exposure to industry best practices
What TCS provides
Depending on your time lines, business volumes, maturity in dealing with offshore service providers and value compatibility, we, at TCS, suggest the following onsite / offshore support models:
Full Outsourcing:
- Leverages complete onsite and offshore resources
- Operates on a pre-agreed cost and schedule
- Is a fixed-cost project with SLAs
- Leverages TCS’ process models, with TCS being responsible for program
- Implements best practices, thereby reducing costs over the years
Benefits
- Leverage economies of scale and best practices on quality and productivity, with master agreements on outsourcing rather than out-tasking
- Access to TCS’ Quality Assurance practices
- Assured service due to communication links with optimal cost savings
Back to Outsourcing Models
Shared Services:
- Complete leverage of onsite and offshore resources with agreed SLAs and costs
- Option of selecting the Support Plan (Standard, Gold or Platinum) as per requirements
Benefits
- Reduce costs substantially
- Leverage TCS’ best practices and Quality Assurance practices
- Access support by highly skilled resources, at shared costs
Back to Outsourcing Models
Out-Tasked Services:
- Phase level ownership to TCS, program management remains with customer
- Onsite / offshore model with fixed price estimates and improved offshore leverage
- Project management might require effort duplication with TCS
- Fewer opportunities to leverage TCS’ process improvements
Benefits
- Reduced costs to some extent (on the basis of the percentage / part of work done by TCS and offshore factor)
- Partial benefit of TCS’ robust support methodology and Quality Assurance practices
Back to Outsourcing Models
Staffing:
- Characteristics of this model include the following:
- Task-based approach
- T&M engagements
- High onsite presence
- Daily activities are directly supervised by the customer
- Approach may be more appropriate for requests of three or fewer associates
Benefits
- Access to skilled workers, trained by TCS
- Minimal reduction in costs
Back to Outsourcing Models
Business Value
To realize the complete benefits from such support services, organizations will need to consider the long-term value of offshore support and building advantages that go beyond near-term cost-savings. Building long-term relationships and leveraging the same is an integral part of an organization’s strategic and tactical fabric. The benefits can range from being strategic, operational or technological.
- Strategic: Cost reductions, process improvements, availability of internal teams for other strategic projects / assignments
- Operational: Improved service levels and reduced rework time and costs
- Technological: Reduction in support incident with the following:
- Root-cause fixing
- Common and consistent standards and guidelines
- Processes and procedures aligned with the best in the industry, leveraging TCS’ process maturity expertise
Client Thoughts
"You brought skilled functional/ technical resources to partner with our functional teams, minimizing the communication and rework risks associated with software development and delivery. You leveraged your offshore team to help reduce our total cost while also evolving our long-term offshore support model."
- Program Director, Leading Medical Device Manufacturing Company