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Application Management Services

 

Growing application dependency and dynamism of the enterprise’s business environment require organizations to derive more out of its IT investments in its endeavor to align IT to business objectives. In this context, the need to ensure that your applications are at their peak performance with minimum downtime becomes critical.

TCS’ Application Management portfolio, by leveraging our vast experience in the application space, ensures that your enterprise has a reliable and available application eco-system through proactive 24X7 monitoring and performance tuning.

Business Value

TCS' Application Management Services ensures increased productivity and Return on Investment (RoI) by consolidating support activities. It leverages Application Development experience as a part of providing Level 3 Application Support to resolve complex application issues. It includes performing Application Sizing to help avoid costly retrospective changes in production. Other benefits include:

  • Low services downtime;
  • Optimized application performance through centralized capacity and availability management;
  • A consolidated view of application management and supporting infrastructure;
  • Optimal infrastructure sizing for application support;
  • Accurate change assessments through consolidated configuration information.

What TCS Provides 

TCS brings you this distinct offering that makes operations efficient by streamlining your application management processes. Our extensive domain experience strengthens our ability to successfully cater to your needs. Our competency in providing IS helps us understand the E2E services and the interlacing components of infrastructure and application to provide these services. We also add value to the engagement by:

  • Leveraging synergies between ADM and IS: Our experience in Application Development enables us to support and manage L2/ L3 applications, thus improving the turn-around time of problem resolution. 
  • Integrated Service Management Framework: We align our deliverables to business objectives. We use ITIL for process maturity, COBIT for process governance and Six Sigma for continual service improvements to make your processes business centric rather than technology centric.
  • Unified process platform: Our service delivery is based on ITIL framework, serving as a unified process framework to manage all IT applications and related infrastructure.
  • Service-centered Application Management: We provide comprehensive E2E services, rather than merely managing the individual components that constitute them. We evaluate your perceptions and incorporate improvements based on it.

Brochures

IT Infrastructure Services

Learn how TCS’ in-depth industry knowledge and technical expertise helps you harness the best out of your IT investments by creating a “business effective” IT infrastructure that’s not only reliable but also future-proof.

White Papers

Evolution of IT Service Management in a Multi Sourcing World

Information Technology (IT) is going through a large scale shift from traditional silo-based organizations to one of a highly integrated set of services, processes and data. In this white paper, we present how ITIL has evolved with the changing needs of sourcing.