Client Challenges
- High total cost of ownership (TCO) for middleware management
- Use of a product-centric approach rather than a service-centric one
- Lack of transparency in the existing vendor relationships
- Knowledge transition
What TCS Provides
TCS’ Middleware Services can be classified into the following four categories:
Middleware Support Operations
Our middleware support operations usually comprise the following activities:
- Proactive incident monitoring
- Incident analysis
- Problem identification
- Root cause analysis
- Change management activities
Middleware Integration and Automation
We provide you with services such as building middleware environments and automation of routine operational activities in production and non-production environments.
Our services also include supporting release management activities across the middleware environment.
Performance and Capacity Management
Our optimization services help support your mission-critical applications to deliver the intended results. Constantly looking to improve the application infrastructure elements, we use various tools and methodologies to optimize the middleware servers.
Middleware Security Management
We understand the importance of securing applications in the middleware environment. Therefore, we include authentication and authorization management, and security certificate management as key activities in our security services.
Our competency in providing infrastructure services helps us understand E2E services and the interlacing components of infrastructure and application.
Get the TCS Advantage
We add the following value to our engagements:
- Leveraging synergies between Application Maintenance and Development and IT Infrastructure services thus improving the turn-around-time for problem resolution
- Focusing on the automation of operational activities to ensure that tasks are completed faster and with minimal human intervention
- Providing proven ETVX transition and transformational methodology with a diverse set of experiences stemming from a large customer base
- Partnering with product vendors like IBM, Oracle and RedHat to offer you a wide range of latest products in middleware market
- Investing in R&D and IT innovation labs to provide you with proof of concepts and transformational solutions
Business Value
TCS’ IT IS Middleware Services leverage its wide range of experiences and best practices to offer you the following business benefits:
- Optimized performance of business-critical applications with a dedicated middleware team providing round-the-clock support service
- Faster return-to-service time for any application server-related disruptions
- Lower TCO with innovative practices and initiatives
- Increased transparency in vendor relationships with the robust governance model
Related industries