The following offerings address the critical needs of end-user support today:
- EUC Design
- EUC Support
- EUC Optimization
- EUC Transformation
Client Challenges
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Operating in the absence of highly secure desktop environments
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Adhering to industry-standard security guidelines and compliance frameworks
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Managing time-consuming and complex management lifecycles
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Coping with high ownership costs
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Simplifying the rigid support structure to meet the SLA requirements
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Tackling technology stagnation
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Sourcing the expertise to build enterprise-specific systems
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Managing complexity and high overheads of multiple vendors
What TCS Provides
We offer flexible, transparent and high-quality service, and innovations and transformations. Partnering with us has the following advantages:
- Anywhere, anytime access for increased mobility
- Enhanced security and compliance to accommodate the dynamic IT environment
- Converged technologies that address the need for a single device for voice, video and data
- Effective migration and management solutions to adapt to emerging technologies
- Private and public cloud offerings to reduce Capex costs and provide seamless scalability
We add value to the engagement with the following:
- Centralized Remote Management Services: With the application of this service, we manage your entire end-user infrastructure remotely, from our delivery centers, allowing you to focus on core business development.
- In-house Tools and Solution Accelerators: We have developed several automation tools and solution accelerators, which reduce your TCO as well as the time taken for the resolution process like TCS ZTM and ACF for Windows 7 OS migration, analytics-led refresh through iPredict and iTransform, and Integrated Managed Print Service Solution, etc.
- Dedicated Centers of Excellence (CoEs): Our end-user computing CoE leverages strong alliances with partners like Microsoft, Intel, Dell, Citrix, VMware, etc. to provide an entire spectrum of end-user computing services, thereby leveraging their tools and technologies.
- White-Box Service Delivery Model: A customer-centered IT service model, designed to be "focused, agile, transparent, inspiring and strategic," provides you with end-user support services.
Business Value
- Increased remote manageability
- Reduced TCO
- Increased responsiveness of the IT infrastructure
- Decreased implementation / resolution time with TCS’ solution accelerators
- Enhanced flexibility in ramp-up / ramp-down to accommodate the dynamic business requirements
- Increased transparency in service delivery
- Seamless integration of the emerging end-user solutions within the existing end-user landscape
- User-preference-based service support (Designated Tier-1 / VIP Support)
- Increased visibility into security, compliance and operational issues
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