Client Challenges
- Increasingly complex infrastructure and manageability
- Inadequate expertise and management skills in order to build systems specific to the enterprise
- Lack of communication and correlation between the multiple ESM tools
- Acquisition of tools from vendors and end-of-life product support
- Lack of time and resources to implement and utilize the various features of the tools
- Duplication of investments due to the limited reusability of tools and vendor-specific products
- Lack of transparency in infrastructure operational issues
What TCS Provides
TCS provides ESM tools transformation strategies leveraging its experience, expertise and alliances with ESM Original Equipment Manufacturers (OEMs) and utilizes a large pool of ESM certified consultants who are also familiar with ITIL processes.
We aim to provide reliable and cost-effective ESM solutions that will help you improve your business uptime and reduce support cost.
Our key offerings include the following:
- ITSM-based tools (Service-desk, Discovery and Configuration Management)
- Network Management Tools (LAN, WAN and VoIP)
- Servers, Applications and Database Management
- ESM Consulting and Assessment Services
- ESM Implementation Services
- ESM Post-Production Support Services
- ESM Infrastructure Shared Services
Highlights of our ESM services include the following:
- Distributed ESM Center of Excelence (CoE) teams and labs that offer seamless service and maximize the hours of support
- Proven and robust transition and deployment methodologies
- Proven experience of ESM tools deployment in 50+ projects
- Reduction in Total Cost of Ownership (TCO) with offshore leverage
- Access to certified ESM tools consultants across all ESM OEMs
- Multi-level support (Assess, Design, Implement and Manage) approach
- Continuous support for audits and regulatory compliance requirements
- Improved visibility of business infrastructure
- ITIL framework-based design and deployment approach
- Effective use of knowledge base and best practices
- Access to better support with the utilization of the alliance partnerships with major OEMs
Business Value
- Streamlined IT operations like incident and event-handling processes
- Increased responsiveness and better mean-time-to-resolve
- Increased scalability and flexibility of IT infrastructure to cope with the changing business dynamics
- Increased transparency in IT infrastructure, compliance and operational issues
- Reduced operational costs and faster Return on Investment (ROI) on ITSM investments
- Effective business-IT resource alignment
- Better uptime for business services
- Integration of business processes and applications, which aids governance