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Enterprise System Management

 

TCS’ IT IS Enterprise Systems Management (ESM) services focus on addressing the critical needs of your enterprise toward ESM tools implementation and operations.

We collaborate with you to create an ESM tools services strategy that addresses the specific needs of your organization, ensures data and infrastructure availability, increases responsiveness and improves reporting and real-time dashboards.

Client Challenges

  • Increasingly complex infrastructure and manageability
  • Inadequate expertise and management skills in order to build systems specific to the enterprise
  • Lack of communication and correlation between the multiple ESM tools
  • Acquisition of tools from vendors and end-of-life product support
  • Lack of time and resources to implement and utilize the various features of the tools
  • Duplication of investments due to the limited reusability of tools and vendor-specific products
  • Lack of transparency in infrastructure operational issues

What TCS Provides

TCS provides ESM tools transformation strategies leveraging its experience, expertise and alliances with ESM Original Equipment Manufacturers (OEMs) and utilizes a large pool of ESM certified consultants who are also familiar with ITIL processes.

We aim to provide reliable and cost-effective ESM solutions that will help you improve your business uptime and reduce support cost.

Our key offerings include the following:

  • ITSM-based tools (Service-desk, Discovery and Configuration Management)
  • Network Management Tools (LAN, WAN and VoIP)
  • Servers, Applications and Database Management
  • ESM Consulting and Assessment Services
  • ESM Implementation Services
  • ESM Post-Production Support Services
  • ESM Infrastructure Shared Services

Highlights of our ESM services include the following:

  • Distributed ESM Center of Excelence (CoE) teams and labs that offer seamless service and maximize the hours of support
  • Proven and robust transition and deployment methodologies
  • Proven experience of ESM tools deployment in 50+ projects
  • Reduction in Total Cost of Ownership (TCO) with offshore leverage
  • Access to certified ESM tools consultants across all ESM OEMs
  • Multi-level support (Assess, Design, Implement and Manage) approach
  • Continuous support for audits and regulatory compliance requirements
  • Improved visibility of business infrastructure
  • ITIL framework-based design and deployment approach
  • Effective use of knowledge base and best practices 
  • Access to better support with the utilization of the alliance partnerships with major OEMs

Business Value

  • Streamlined IT operations like incident and event-handling processes
  • Increased responsiveness and better mean-time-to-resolve
  • Increased scalability and flexibility of IT infrastructure to cope with the changing business dynamics
  • Increased transparency in IT infrastructure, compliance and operational issues
  • Reduced operational costs and faster Return on Investment (ROI) on ITSM investments
  • Effective business-IT resource alignment
  • Better uptime for business services
  • Integration of business processes and applications, which aids governance

Brochures

IT Infrastructure Services

Learn how TCS’ in-depth industry knowledge and technical expertise helps you harness the best out of your IT investments by creating a “business effective” IT infrastructure that’s not only reliable but also future-proof.

White Papers

Evolution of IT Service Management in a Multi Sourcing World

Information Technology (IT) is going through a large scale shift from traditional silo-based organizations to one of a highly integrated set of services, processes and data. In this white paper, we present how ITIL has evolved with the changing needs of sourcing.