Client Challenges
Enterprises need the following:
- Speed: Enable business processes to go mobile at the shortest possible time
- Quality: Ensure that critical business processes have high availability and performance levels
- Ease: Ensure that set-up does not call for complex integration procedures
- Learning: Understand that best practices from the rest of the industry
what tCS provides
Our pre-built solutions help enterprises that have the most business value to gain by adding a mobility component to existing IT systems and by transforming consumer-facing interfaces.
We broadly categorize the TCS Mobile Universe™ suite into horizontal solutions that can be used by any enterprise regardless of the industry, and vertical solutions that bring the benefits of mobility to business processes corresponding to a specific industry.
Our current set of industry-agnostic horizontal mobility solutions include the following:
- TCS Event Maestro™: It orchestrates your conference event experience on the mobile device with personalized event schedules and event collaboration using messages and tweets between conference attendees.
- TCS Travel Assist™: It allows you to plan and track your travel itinerary on the move by providing personalized local travel information and flight status updates.
- TCS Enterprise App Mart™: It provides the entire lifecycle management for the distribution of enterprise mobile applications along with role-based personalization, application discovery and recommendations.
- TCS Colleague Finder™: It enables smarter contacting in the enterprise using location and time-based filters.
- TCS Field Service Mobile™: It is a one-stop solution for field service associates with complete service order management including the creation and completion of service orders on the go and easy access to reference materials and inventory on the mobile device.
- TCS Sales Force Mobile™: It provides end-to-end sales cycle automation on the mobile including a 360 degree view of customer accounts by managing leads, opportunities and quotes for customers.
- TCS Charts™: Enterprise mobile reporting solution for publishing reports to the mobile device and rendering charts on the mobile device in an intuitive fashion for analyzing the data.
- TCS CIO Dashboard™: It allows executives to view key business performance indicators, monitor spending of key projects and identify trouble-spots for IT projects.
- TCS SmartTest Mobile™: It enables device and simulator testing on multiple mobile platforms including iOS and Android.
Our current set of industry-specific vertical mobility solutions include the following:
- TCS Manufacturing Mobile™: This mobilizes business process flows in a manufacturing plant, which reduces downtime and hence increases plant productivity.
- TCS Cabin Crew Ops™: This enables a paperless cabin crew with passenger roster, crew info, checklist and on-board manuals on a tablet device.
- TCS Flight Engineering Ops™: This mobilizes aircraft engineering operations on the ground leading to faster release of aircraft for passenger boarding.
- TCS Retail Rewards™: This incentivizes shoppers to interact with stores and products using a mobile device and integrates with a retailer’s loyalty systems.
- TCS Mobile Point of Sale™: This transforms a business at the point of sale with an integrated bar code scanning and credit card processing with mobile devices.
Our current set of consumer-facing customer care solution packages that can be customized with customers’ branding and deployed include the following:
- TCS Airline Customer Care™: It personalizes customer care by providing smooth check-in, route planning and points of interest for travel and enhances the overall mindshare of the airline in the consumer’s mind through customer satisfaction.
- TCS Hotel Customer Care™: It enables hotel chains to allow its customers to search and book a suitable accommodation on the mobile device and allows them to access loyalty programs.
- TCS Telco Customer Care™: It allows telecom service providers to encourage its customers to self service their needs and get useful information to increase customer satisfaction.
- TCS Utility Customer Care™: It allows utilities to bring customer services to the customer’s mobile phone and helps increase customer loyalty by providing value-added services.
Our mobility solutions incorporate new-to-the-world patent-pending innovations.
Business Value
- By deploying our customizable pre-built TCS Mobile Universe™ mobility solutions, you gain rapid time-to-market advantage.
- The cost of deploying our pre-built solutions is a fraction of the cost of developing your own custom solution.
- You leverage our learning from the wider industry that we have incorporated in these solutions.
- You also gain from industry-leading patent-pending innovations that we have incorporated in our solutions, resulting in significant competitive advantages in the markets where you compete.