Client Challenges
Organizations face the following challenges today, amidst global turmoil and a shifting competitive landscape:
- High costs in a volatile, bearish economic environment
- Need to improve inefficient processes without incurring large upfront transformational costs
- Lack of business agility due to the absence of scalable, elastic IT applications and infrastructure
- Compliance with standardized processes, regional statutory norms and internal controls
- Complexity of highly disparate, customized IT environments
What TCS Provides
In Platform-based BPO models, we undertake the management and execution of your non-core business processes on our own technology platform.
We bundle applications, infrastructure and BPO services into a single service framework. These result in transformed business processes with best practices, improved performance on key business metrics, faster time-to-market and reduced TCO with minimal CAPEX.
The key features of this business model include the following:
- Our technology platform, shared or dedicated, delivers standardized business process services to multiple clients like you
- We own the process, the underlying platform and applications, people and infrastructure in order to provide you with the services
- The service delivery moves from being people-centric, as in the traditional lift-and-shift model, to being platform-centric
- Our “process-as-a-service” approach offers you usage-based flexible pricing models, which involve minimal upfront investment on your part
To shorten implementation times and leverage the best-in-class practices, our Platform-based approach incorporates configurable plug-in templates and shared synergies through a multi-client system architecture.
Our offerings cover the following processes:
Our highly refined and mature integrated process and delivery ecosystem ensures seamless delivery of your business operations. The platforms are hosted on our scalable, highly available, reliable and secure infrastructure, with our data centers being globally located to ensure conformance to data privacy regulations. Our dedicated Information Security Organization and ISO 27001 guidelines also ensure compliance to stringent security regulations across all platforms. Our right-shored (onshore, near-shore, offshore) delivery teams access the platforms through a secure MPLS cloud to serve global customers.
Our end-to-end (e2e) process framework ensures the seamless deployment of platform BPO solutions for you. The framework comprises of three distinct stages: Build, Transformation and Service Delivery. As part of Build, we invest in developing the core customer-agnostic platform solution by creating enabling tools, processes and workflows using the enterprise application suite to fulfill your business needs. In Transformation, we facilitate your smooth transition to our platforms by adopting a participative approach for process harmonization and organization change management. As part of Service Delivery, we transition, execute and manage your transactional business processes on our utility-based model.
Our automation tools provide the necessary support and links to connect the core platform technologies, processes and people, thereby ensuring optimized operations and delivery excellence.
We work closely with a number of partners including major software vendors, data center providers, sourcing management firms, hardware and network equipment providers and other ISVs.
Business Value
With TCS Platform BPO Solutions model, you gain the following:
- Transformed business operations and state-of-the-art systems: Deployment of industry-best and standardized business processes, state-of-the-art data center, world-class application and technology, integrated process automation tools and leverage of best practices
- Superior business performance and consistent achievement of service level expectations: An integrated service delivery ecosystem that improves process performance with six sigma methodology, automation and leaner operations on a unified TCS platform solution
- Modular services and faster time-to-market: Full and point solutions on a pay-as-you-use basis deployed via an accelerated approach, encompassing pre-configured business processes, pre-built deployment accelerators and organization change management
- Single point of accountability: Single provider for all aspects of business process outsourcing with full ownership and responsibility for meeting service level expectations and enhancing business performance
- Substantial reduction in TCO and minimal CAPEX pricing: Leverage of bundled services, technology automation, scale and shared resources and use of a variable pay-as-you-use pricing model that requires minimal capital expenditure