Client Challenges
Business Challenges
SMBs are increasingly realizing that ICT enablement is vital for survival in today’s globally competitive environment. This involves high upfront capital investment which SMBs are finding difficult to finance without vendor support. Globalization, heightened customer expectations, lack of a single view of the enterprise and inability to deliver in the absence of IT enablement is a clear challenge that SMBs are facing
IT Challenges
In the market we find no commitment from service providers to SMBs. This adversely impacts a SMB’s ability to provide any meaningful service level expectations for their customers. There has been Adhoc evolution of IT and this has made it difficult for SMBs to scale up the IT with business growth. Assembled non standard hardware and software solutions tend to become obsolete which impedes the growth and the ability to maintain a lean IT function.
Through TCS’s unique offerings for the small and medium business segment, such barriers are yesterday’s news.
What TCS Provides
TCS Small and Medium Business (SMB) unit aims at enabling sustained profitable growth for SMBs with an innovative service model TCS IT-as-a-Service. This model will leverage TCS’ leadership in technology and service innovation to offer integrated end-to-end managed solutions to small and medium businesses.
With TCS IT-as-a-Service, TCS aims to address the end-to-end IT needs of SMBs and help streamline business processes for market advantage; provide customers with blueprints for business process improvement; deliver integrated end-to-end managed solutions in IT and telecom and offer flexible pricing options to reduce capital expenditure and minimize operating expenditure and maximize return on investment while achieving economies of scale. A subscription-driven “build-as-you-grow”, “pay-as-you-use” model through centralized hosting from a common platform would facilitate alignment of technology adoption to the needs of the business and bring scalability to the business model.
TCS’ global delivery capabilities and industrialized approach to technology solutions delivery and management greatly enhance productivity and ensure discipline, reliability and risk reduction. The SMB practice draws upon the extensive experience of TCS across diverse verticals, and its alliances to deliver our solutions.
We offer end-to-end business solutions for SMBs covering:
- Access devices: Covering all essential computing devices like Laptop, Desktop, Printer, Peripherals
- Networking solutions: Covering LAN, WAN, etc
- Common Office Applications: Covering email, Office software, etc
- Common Business Applications: Covering Payroll, Accounting, etc
- Vertical Core Applications: Covering POS, Inventory Mgmt, etc
- Niche Vertical Applications: Covering Space Management, Just in Time sequencing, etc.
We cater to a diverse set of industry verticals including:
- Retail
- Hospitality
- Manufacturing – Auto Components
- Healthcare
- Professional Services – Construction, Legal
- Education
Business Value
We help our customers increase responsiveness, quicken turnarounds and foster a culture of continuous innovation. With extensive global and domestic experience in the both horizontal and vertical solutions, we are best placed to offer your business the mix of skills required to innovate and significantly impact your bottom line. From optimizing processes to achieve operational efficiencies to harnessing our technical and delivery capabilities to generate value from your investments, we go beyond just offering cost advantages.
Unit Lead Thoughts
Currently the IT needs of SMBs are not being met in an integrated and holistic manner. The TCS SMB Strategy is part of our overall adjacency growth strategy helping us expand the addressable customer segment and establish market leadership as an end to end business solution provider for the SMB segment. Our plan is to provide flexible and scalable solutions to SMBs leveraging our global experience and best of breed practices. We view this as a means of making India Inc. more competitive and TCS being an integral part of Sustainable Profitable Growth of SMBs.