TCS’ Hosted OSS/BSS Enterprise Management system (EMS) is a technologically robust solution that enables communication service providers to automate, measure and optimize the complex processes involved with day-to-day enterprise operations.
EMS includes the following modules:
- Revenue Assurance: Manages the collection of data quality and process improvement methods that reduce the revenue leakages and improve profits, revenues and cash flows without influencing demand.
- Fraud Management: Is responsible for investigating, preventing, and responding to activities that indicate fraudulent use of networks or systems
- Dealer Management: Is responsible for managing the service provider’s dealers and distributors
- Commissions Management: Is responsible for managing the commissions to be provided to sales force, dealers and distributors of the service provider.
The Revenue Leakage – rule-based root cause analysis is key to mapping the dynamic revenue management challenges
The Advanced Fraud Detection Engine lowers the false positive rate and reasons to an analyst or investigator to flag an activity as fraudulent, improving the cost of fraud management and working on the high priority frauds.
Complex commissions calculations across different entities based on different transactions improve net-adds.
Comprehensive dealer management needs including managing hierarchies, price-plans, POs and care operations are met effectively.