Platform Solutions

Diligenta improves HR and payroll processes with TCS’ HCM Platform

TCS’ HCM Platform helps Diligenta with a fit-for-purpose, fully managed, scalable, self-service driven HR and payroll solution.

The Customer:

Diligenta specializes in the provision of Business Process Outsourcing (BPO) for the UK life and pensions industry. The company’s vision is to be acknowledged as ‘the best BPO services provider in the UK life and pensions market.’

Business Scenario:

Diligenta wanted to replace its older highly customized in-house Human Resource Management System with an out-of-the-box solution that included standardized processes needing minimal customization, with a view to pursue its non-linear growth strategy.

TCS’ Solution:

We implemented our Human Capital Management (HCM) Platform in Software-as-a-Service (SaaS) mode, in a utility-based pricing model (per employee per month). To ensure a flawless outcome within an aggressive implementation timeline, we used the following tools and accelerators:

  • Pre-configured production and disaster recovery system
  • Pre-built employee lifecycle actions from the TCS Platform object repository
  • Data migration templates and upload programs
  • Pre-configured UK payroll template
  • Optimal integration of all HCM components of the integrated business processes
  • UK standard interfaces for Her Majesty’s Revenue and Customs (HMRC) and Bankers’ Automated Clearing Services (BACS)


  • Standardized, automated and integrated HR processes and streamlined personnel administration processes
  • Configured ‘hire-to-retire’ process available through a web-based self-service option   
  • Improved HR efficiency and productivity via lean workflow-based processes
  • Enhanced employee experience with an easy-to-use, secured self-service portal with personalization features
  • Compliance with the UK HR and payroll regulations
  • Improved process visibility and management reporting, along with in-built best practices and controls
  • Efficient administration of personnel data, employee work patterns, leave management, overtime hours and employee salary components
  • A complete and detailed view of organization structure
  • A single source of truth by means of a centralized database that all locations can access and update in real time

Client Quote:

"This program has successfully migrated our employees onto the TCS HCM Platform. The Diligenta and TCS project teams worked as a cohesive group, with passion and commitment to complete this migration successfully. We now have a proven blueprint to deal with future acquisitions. The platform enables us with more self-service, and will improve operational efficiency of my team and enhance employee experience.”

- Paul Flanders, HR Director, Diligenta

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