Platform Solutions

Transaction-Based Pricing in BPO: In Tune with Changing Times

Increased maturity in business process outsourcing has led to an emergence of new pricing models such as transaction-based pricing and outcome-based pricing. These pricing models are more representative of customers’ expectations from BPO, where price is linked to either customer’s usage of service or meeting a minimum success criteria or a business outcome.

This white paper focuses on transaction-based pricing model for BPO services. It aims to make the reader aware of its suitability in meeting present-day BPO objectives and its superiority over the traditional Full-Time-Equivalent (FTE)-based pricing model.

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