Sunil Kumar Kopparapu has a PhD in Computer Vision and Image Processing.
- Speech, Image and Script Signal Processing
He is a senior member of IEEE.
List of Publications (PDF, 132 KB)
Non-Linguistic Analysis of Call Center Conversations
Author: Dr. Sunil Kumar Kopparapu
( ISBN: 978-3-319-00896-7 (Print) 978-3-319-00897-4 (Online)
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Read more | Online version