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Microsoft Dynamics Customer Relationship Management Solutions


TCS’ Microsoft Dynamics CRM Solutions and Services ensure that out-of-the- box capabilities of Dynamics CRM are utilized to the maximum and customizations are kept to a minimum. We have also developed industry solutions and tools and accelerators that help the delivery of Dynamics CRM engagements faster.

Our implementation methodology, based on Microsoft Dynamics Sure Step, focuses on the key end-user participation in the implementation phases with the help of several cross-phase processes – a group of related activities that span multiple implementation phases. These include the following:

  • Organization cross-phase processes that comprise program management, training and business process analysis
  • Solution cross-phase processes, which comprise configuration,  custom coding and quality testing
  • Technology cross-phase processes, which comprise infrastructure, integration, interfaces and data migration

Our Offerings:

  • Think
    • Strategy and roadmap
    • Due diligence and Fit-Gap Analysis
    • Upgrade assessments

  • Build
    • End-to-end implementation
    • Enterprise-wide roll-out
    • Upgrade

  • Operate
    • Application support
    • Maintenance and enhancements
    • Assurance

The TCS Advantage:

  • Gold Competency in Microsoft Dynamics CRM: TCS has MPN Gold competency for Microsoft Dynamics CRM and our strongly knit alliance with Microsoft helps us bring you the best value.
  • Certainty of delivery: TCS’ expertise in Microsoft Dynamics CRM solution, in-depth domain expertise and a well-defined execution model for CRM implementation based on more than decade of CRM implementation experience.
  • Well-defined execution methodologies: Our methodologies enable us to act as an agent of change in the CRM space, as we have the ability to scale globally and provide competitive differentiation.
  • In-depth domain expertise: Our domain experts work closely with CRM implementation teams to deliver key business insights and improve productivity.