Understanding these expectations, we, at TCS, bring you a reverse logistics solution on a preconfigured Oracle platform. It provides you with complete visibility into the product across the supply chain, enabling you to effectively meet customer demands, contractual obligations and compliance regulations.
TCS’ Solution: Highlights
The solution automates the entire reverse logistics process – helping you decipher return policies and determine applicable warranty policies. It also eliminates errors, enhances traceability and brings down costs.
The real-time visibility provided by the system enables faster decision making and helps identify ways to increase customer satisfaction levels. It also provides industry standard KPIs with drill-down capability for root cause analysis.
The TCS Advantage
TCS has a long-standing partnership with Oracle, a Diamond partner status, and significant expertise across Oracle technologies. We also have the ability to manage large Oracle ERP-based business transformation initiatives for global manufacturing organizations involving several business functions across the globe.
- Enhanced end-to-end supply chain visibility through our highly integrated system
- Reduced operating costs through integrated and standardized processes
- Higher traceability and customer satisfaction through real-time visibility
- Predictable forecasting and planning, which reduces production risks from unexpected returns
- Better management of recycling through compliance with environmental regulations
- KPI-driven solution that provides the ability to constantly measure and improve performance