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Reverse Logistics Solution


A robust reverse logistics system directly influences your company’s business profitability. When integrated with other business functions and communications, it helps you forecast and manage product returns more efficiently, resulting in reduced costs and improved regulatory compliance.

Understanding these expectations, we, at TCS, bring you a reverse logistics solution on a preconfigured Oracle platform. It provides you with complete visibility into the product across the supply chain, enabling you to effectively meet customer demands, contractual obligations and compliance regulations.

TCS’ Solution: Highlights
The solution automates the entire reverse logistics process – helping you decipher return policies and determine applicable warranty policies. It also eliminates errors, enhances traceability and brings down costs.

The real-time visibility provided by the system enables faster decision making and helps identify ways to increase customer satisfaction levels. It also provides industry standard KPIs with drill-down capability for root cause analysis.

The TCS Advantage
TCS has a long-standing partnership with Oracle, a Diamond partner status, and significant expertise across Oracle technologies. We also have the ability to manage large Oracle ERP-based business transformation initiatives for global manufacturing organizations involving several business functions across the globe.

Key Benefits

  • Enhanced end-to-end supply chain visibility through our highly integrated system
  • Reduced operating costs through integrated and standardized processes
  • Higher traceability and customer satisfaction through real-time visibility
  • Predictable forecasting and planning, which reduces production risks from unexpected returns
  • Better management of recycling through compliance with environmental regulations
  • KPI-driven solution that provides the ability to constantly measure and improve performance