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From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

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Social Business Solutions

 

Increasingly, social media is becoming a crucial aspect of customer relationships – the factor that can help brands to understand and engage with their target audience.

We, at TCS, help brands listen, analyze, engage and respond to customers on different social channels:

  •  Drive engagement and superior customer experience 
  •  Create value for customer while generating new revenue 
  •  Improve contact strategy with reduced costs and greater reach

Our solutions include the following:

  • Insight Solutions: An analysis of social voice covering brand mentions, conversations and feedback 
  • Customer Intimacy Solutions: Digital solutions to reach and engage your customer base on social media
  • Collaborative Solutions: Digital solutions that facilitate dialogue and collaboration within organizations and / or between organizations and customers
  • Enterprise Integration: Enterprise applications including embedded insights from social media