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Warranty Management Solution

 

Manufacturers strive to find ways to cut warranty claims payments expenses while protecting customer loyalty. The TCS Oracle Warranty Management Solution provides a single comprehensive framework to integrate and streamline the warranty management lifecycle across the value chain.

Highlights of the solution:

The TCS Oracle Warranty Management Solution, based on an Oracle platform, provides a consolidated, business-driven work-flow based approach to manage warranties. Based on the proprietary Warranty Process Reference Model (WOPR™), the solution integrates end-to-end transactional execution processes with continuous quality improvement initiatives to provide complete visibility into the warranty management lifecycle.

Benefits:

  • Reduce warranty costs
  • Facilitate effective calculation of warranty reserves
  • Accelerate supplier recovery
  • Minimize fraudulent claims
  • Improve quality and strengthen customer loyalty

The TCS Advantage:

  • Solution accelerators
  • Integration with Oracle Policy Automation (OPA)
  • Accurate definition of key information
  • Dedicated Warranty Center of Excellence
  • End-to-end warranty process coverage