Businesses with a global reach often face a crucial choice when outsourcing IT functions: choose a partner to gain efficiencies of scale, but accept the risk of an all-eggs-in-one-basket approach; or spread the functions among several partners, gaining access to better technologies with lower risk, but increasing project complexity and costs.
For Dutch banking giant ABN AMRO, neither of these choices would suffice. With 3,000 branches in 60 countries, the bank needed a comprehensive outsourcing strategy that would capture efficiencies as well as mitigate risk. It had already outsourced some IT functions, but was seeking to take it to another level by engaging multiple Tier 1 vendors for application management, application development, infrastructure, and other tasks.
ABN AMRO selected TCS to be a central player in this strategy. One reason was our ability to provide tailored services to ABN AMRO’s local business units and standardized services globally. Another reason was our track record in delivering projects on time and on budget. Finally, perhaps most crucially, we are adept at coordinating work with other vendors, allowing for a smooth integration of systems and services.
TCS is providing ABN AMRO with services, including portfolio analysis and business case preparation; application development, maintenance, and testing; production support; process and quality consulting, re-engineering and migration; and architecture. Additionally, the bank requested our help in defining the future state architecture, technology refresh planning, and long-range IT planning.
More than 1,400 TCS professionals are delivering these services to ABN AMRO from Brazil, the United States, the United Kingdom, Switzerland, Luxembourg, Netherlands, France, Germany, Hong Kong, and India. These teams work in synchronization with ABN AMRO’s other vendors to ensure success, performing tasks within the bank’s Operational Level Agreement framework and the RACI matrix.
With agile business partners like TCS, ABN AMRO is moving with confidence toward increasing business excellence and leading services for its millions of clients around the world.
Client Experience
- Achievement of top-quartile IT cost efficiency, compared with peer banks
- All account-level critical deliverables on time and accepted
- Large-scale transition in all business units done by or before deadline
- 80% of projects executed from Mumbai with above-target customer satisfaction levels
- Savings and productivity improvements gained by leveraging TCS Innovation Labs methodologies