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Case Study

TCS helps Allianz Life Insurance improve service levels while achieving cost savings

 

The insurance industry is suffering significantly with the recent global financial meltdown. The tightening of regulations in the US, along with increasingly cautious attitudes of consumers, has forced insurers to look for ways and means to reduce costs by transforming their operations and rationalizing their infrastructure.

Allianz Life Insurance wanted to leverage its core business and reorganize its resources to focus on relationship-based activities rather than processing regular transactions. It called on TCS’ BPO Services to take on the servicing of all its business units, including new business, policy administration, policy holder benefits, claims and agency services.

The change resulted in operational cost savings for the company, a significant increase in service levels and better customer satisfaction.