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Case Study

TCS helps BT perfect its consolidated billing processes


BT, one of the world’s leading telecommunications companies, wanted to introduce a consolidated billing system that would help improve customer experience, simplify internal processes and maximize revenue.

To avoid billing business customers separately for each component of a solution, BT worked with TCS to design, build and optimize a consolidated billing system. This has helped BT reduce its operational costs by 78 percent, thereby increasing scalability, maximizing revenues and providing more than 100 consecutive days of flawless bill runs.